After not having had Jersey Mike's for around four years, because I did not think it was good the last time, I can without a doubt say nothing has changed. First off, it hit me hard--I got diarrhea about fifteen minutes after eating it. I got the chicken bacon and ranch warm sandwich. It is just low quality, from the bread to, especially, the chicken. Although the chicken is technically diced or sliced, I guess, the taste is much closer to a ground from the grocery store. The whole sandwich was bland. Service--pretty checked out, and one of the supervisors was very short with an employee, so then he was not friendly. The Pepsi lines are also not right--the Pepsi was definitely not tasting like Pepsi. I used to work for Pepsi and I love Pepsi--this is not good Pepsi. $14.77 for a medium size sandwich, bag of chips and large Pepsi, including tax and I tipped $1.23, as they put it right in your face when you put your card in. I would pass and go to Potbelly--far better value and quality and service. Heck, Subway is way better than this place for less cost. Really disappointing--I really regretted not going to Culver's or Potbelly, but now I will cross this chain off my list forever. I did give two stars for fast (but not friendly) service.
I placed an online order for pick-up for myself and two work colleagues at this location today. Picked up the order and took it back to my office. Discovered after opening my sandwich order (tuna) that it was missing a key ingredient – the tuna. Immediately called the location to request that they refund me for that part of the order. Called 4 times and it went to voicemail. Despite the fact that there were at least 9 associates working behind the counter when I picked up the order, no one could pick up the phone? Sounds like a great sales prevention strategy. I am now not happy so I get back in my car and drive back to the location to get a refund. I relate this information to the woman behind the counter who never apologizes for the inconvenience and seems annoyed that I’m complaining during their lunch rush. Fabulous customer service Jersey Mike’s team – keep it up…
this place is horrible! they screw up every time. today was the worst. long wait, well over 15 minutes, put cheese on every sandwich when we asked for no cheese on all of them, asked for bacon on one of the sandwiches, cost us two bucks. they didnt put the bacon on and still charged us. might as well go to the chipotle across the street.
this place is horrible! they screw up every time. today was the worst. long wait, well over 15 minutes, put cheese on every sandwich when we asked for no cheese on all of them, asked for bacon on one of the sandwiches, cost us two bucks. they didnt put the bacon on and still charged us. might as well go to the chipotle across the street.
Female staff on 3/8/22 @ around noon was more focused about complaining about customers and their orders than listening to customers in front of her. But not the first time, on a previous occasion she could be heard complaining from the back about “customers coming in so close to their closing time”. Seems like a little training in customer service is in order.
I ordered online thru door dash last week and I specifically said no lettuce on both orders when I ordered 2 number 8's. The order was around 50 dollars . And when I got it there was lettuce on both of the sandwiches.. when I called I was told that the general manager wasn't there and that I will be receiving a phone call to try to remedy the situationI never got a call or nothing.. why have a summarized order form when you won't follow it. It's annoying .
Sunday no-go! Just brought home three sandwiches. We typically like the fresh bread and fresh ingredients. Today they failed on bread with stale and crusty bread and didn’t read the order, or ignored it. We like sandwiches uncut, per instructions but they consistently use the knife to share its contents with other sandwich orders. Best bet with the Glenview shop is to stand in line and supervise the sandwich maker directly. Just be wary they often don’t listen.
This is the best Jersey mikes sub store !Y’all make the best sandwiches during the time I come in. I always order online and pick up my food And it’s always delicious ?!Thanku
Great service and great food. Been here multiple times and the food is always good and the service fast.
The lady today on the grill was clearly upset she was called from the back. The contents of my sandwich was mostly out of my rock hard bread, all loose in the wrapper. Then there was sauce all over the outside bag. This place has decent food, but sometimes service goes out the window.