So Pizza Factory screwed up not once but multiple times during our delivery order tonight and when I told them they lost a customer because of it, the owner calls me up and starts harrassing me asking me what I do for a living and telling me how I'm part of the problem of why small businesses can't keep employees etc. As someone who's owned my own businesses, messing up once is acceptable if you fix it, but screwing up multiple times during 1 order and then harrassing the consumer because of their review is unacceptable and then yelling at me and hanging up on me. When I choose to spend my income at your business and don't even get what I ordered and thus can't eat with my family, NO YOU DO NOT DESERVE MY BUSINESS ANY MORE. My family got what they ordered, I had to settle for a bowl of Golden Grahams Cereal. And honestly if that's how you speak to consumers, you don't deserve to stay in business!
I love the cheese pepperoni bread sticks ?? they are literally the best
Pizza and bread sticks was so good. Delivered on time
Great bunch of guys working in there. My calzone was delicious!
Called in for delivery,Ordered a 14' special delight pizza. Pizza came was a meat pizza & not very warm and came an hour and a half later. Called back and they say will deliver a the correct pizza.Time will tell.**** Called got correct order promptly & gave us the other pizza as well. ?
I ordered two chicken parm sandwiches, they erroneously only made one, I didn't want to wait so I just took the one. Thank God!! I would have not been happy to have paid for two of them. It seemed like I was eating a very thin slice of chicken that had been breaded, it was hard to find the chicken in the sandwich ... a lot of bread and cheese. Not what I had expected after reading some of the reviews ... Sorry to say, first and last time for me.
Good service for how busy they were. The pizza was fine. Good crisp on the edges and cooked well; the sauce just wasn't my favorite flavor.
We came out from the 615 Christmas Concert and it was done at 10:30pm. My girls were hungry for pizza and most restaurants are closed. So glad to see The Pizza Factory was open. Their pizza is good. Their breadsticks are amazing. Soft and buttery. We didn't even order breadsticks. They gave us some as they made extra. Disappointed i didn't order myself ?. Definitely will order breadsticks next time ? with extra. Breadsticks I've had other places are dry or they have the day old feel like getting stale, but these are fresh and sooo good.
They were very busy and we had a short wait but it was worth it. Awesome pizza
Lots of topping, great sauce. Best pizza in Decatur. Yes, it is behind the building so keep going. 2 liters for sale also