absolutely horrible, I used to love kfc , but tonight it was so gross, chicken undercooked and slimmy , gravy wasn't even brown in color but yellow the only thing I could eat was the biscuit, never again will I eat there again
This has got to be one of the worst fast food restaurants in Decatur.. first- the place is designing and run down. Second- there hasn’t been a single time that they have gotten my order correct, there is always something missing. Third- it takes 30+ min for something that should only take less than 5 min. To make… (fries, chicken sandwich etc.). Fourth- 90% of the time the employee(s) are extremely rude and unwilling to help resolve missing meal items or incorrect order. KFC I know is just a fast food chain, but this is something that is really inexcusable. Serving raw or undercooked chicken is a serious health risk, so it room temp chicken that’s been sitting for hours. There are specific guidelines for food storage and this is far from meeting those basic standards. I enjoy KFC when it’s in a clean environment, appropriately handled and stored food and at least employees who are willing to help fix their mistakes. This place needs a TON of work to even get close to reasonable. It sad bc I think most people enjoy KFCs menu but the quality coming from this particular store is far from acceptable..
I typical don't complain but it's pretty bad there. I ordered the 8 piece bucket meal and they charged me for side lovers, I told the lady at the drive thru that's not what I ordered, she said well I already rung it up. I had been in line 35 minutes at this point, she said they would make it right and adjust my charge. I don't know what she did but a $22 dollar meal cost me $32 and we were missing the fries and mac n cheese which she said they would throw in for the inconvenience. I could see through the window the filth on the floors and equipment. I'm so disgusted with the place I won't be returning. Shame on management and the owner.
Food was good as it normally is but took a really long time to get my order. One of the guys gave me a cookie for waiting so long though lol
Love the new chicken sandwich. 1 for now and 2 for later. Chicken box lunch special !!So glad they got the drive up speaker fixed !!
Sat in line for 25 minutes in the drive up. Ordered popcorn chicken and must have gotten the bottom of the barrel. I only got basically crumblies. It will be a long time before I go back. What a waste of my time and money.
I ordered a 16pcs chicken only and a large fry at the window tonight but received 8pcs and a large fry!!! My order is never right when I go thru the drive thru window?????
The past several times I have come to this KFC in the drive up they gave me chicken that was not hot. Also the chicken taste like it had been old and not fresh I am very disappointed with the current quaity of there product..Yesterday I got 2 three PC combos one all white one mixed. the mixed was all dark meat. The mashed potatoes gravy Was so salty I could not eat it. I informed the sever that my previous orders had tasted old she told me the manager was not there. When I got home with my take out I tried to call the store to complain about the quality but know one would answer the phone I called several times over 3 hours on answer. Shame on you KFC
My family and I decided to get a 16pc crispy chicken for dinner tonight. As soon as we ordered and got back home we were missing our Mac and cheese side. I left to go back. Had to wait a hour just to get the side! After I finally made it home my family finally sat down at the table to eat. Then, we noticed, the Mac and cheese was just mixed and reheated in the microwave, mashed potatoes weren’t done right and the chicken was still pink!!! WE WILL NEVER GO TO THIS KFC EVER AGAIN!!! I URGE OTHERS TO KEEP THIS IN MIND BEFORE SPENDING $50 WORTH OF CHICKEN!!!
I waited an hour and a half for the food I ordered in the drive through and never received it. Finally went inside and got my money back. If I could rate this place Lower i would. Straight up ridiculous.