Is always order online when I get Potbelly and never have problems...always on time and never any missed items. The food is always warm and good. I wanted to do a little review on the new Steakhouse Roast Beef- SO good. The horseradish aioli is amazing with the beef. Make sure to get tomatoes on it!
Rude kids running this place. Who tells an old woman “can’t you read the menu?” I’ll never be back to this location
I love the chicken salad salad And tonight I ordered it with avocado and blue cheese which made it even better!!
I ordered two sandwiches to go and got home to realize the chicken salad was missing on my one sandwich. I called and they offered to personally bring a new sandwich and make it right! Blown away and very happy. I am now well fed and happy. Everyone makes mistakes, but only legit good people will make it better than right. The sandwiches from here are always delicious and everyone is super nice! Thank you Crystal Lake Potbelly!
Had an issue with delivery. Contacted the store and they had food at our house within 20 minutes including free cookies. Thank you
We ordered online and it was ready when it was supposed to be. Always appreciate that!
Love their chicken club sandwich!!!
First and foremost in my opinion Potbelly's is the best chain sandwich shop. This one lived up to expectations. There was a slight issue, but it was handled quickly, professionally, and well beyond my expectations. I'll definitely be heading back in the future.
This was the first time I have been to the Potbelly Sandwich Shop.I would give them 5 stars for customer service. They were very friendly and helpful.I would give them 5 stars for the food. The sandwich I had was as tasty and delicious as the best sandwiches I have ever eaten. The price seemed comparable with other sandwich shops.For the ambiance/facility I'd have to give them 4.75 stars. The dining area was nice. It was clean and there was adequate seating; however, I have to deduct for the table that I sat at. The top of the table was quite wobbly. It was the only table I sat at so I don't know if the other tables were similar; but, I know that the one I was at was quite annoying because every time you touched the table the top would move and jiggle.Overall a great dining experience. Hopefully the next time I return the table will be fixed.
Friendly staff. Made sure everything was correct as I ordered it.