Kinda pricey for not much flavor and tiny portion size. They are also missing a good sauce to go on the burger. It’s kinda dry. I got the new cheeseburger with bacon and fired onions and it honestly lacked any flavor. Tried a few other burgers and they all lacked flavor. The meat quality looked good but no flavor. Was really hoping this place would be good. To expensive and not enough flavor. The French fries were decent but I could buy this at a supermarket.
I am not very fond to burgers but in this case i wanted to give it a try. Man was i missing out. I ordered the SmokeShack and his been one of the best burgers i have tried.
It’s Friday after 4pm and it’s pretty busy, but the line is moving fairly quick. I paid 18.62 (plus tip) for 10pc nugget, fries and small lemonade.
Busy Saturday in Chicago, Tons of people around for graduations on Michigan avenue but we were still served very quickly. I love this building so much. It’s a great excuse to come inside. The burgers were fresh and juicy and the fries were delicious. Classic vanilla shake as expected. It’s expensive Chicago fast food but it’s like everything else on Michigan avenue, you pay for the location. The only reason I put four stars is for the flow of the space, it’s difficult to walk through the dining area and there just aren’t enough tables or even standing space for a rainy day.
I ordered takeout to save myself $10 in service fees before tips. Tried the limited time churro shake and I feel like it could have been better. I'll stick to my regular oreo instead with 2 shakeshack burgers. The main thing that's cool about this is the atmosphere setting and remotes that let you know when your order is ready.
Disappointed by slow service. Literally no one in line and there were 3 people in the front. I had to wait realistically 2-3 minutes but it felt like 5 because there were 3 people there just talking.Ketchup was out, I had to go ask to get it refilled, trash and trays were overfilled. It was not overly busy because that I could understand.
The seating is very limited. The burger only has green leaf lettuce, tomatoes, and their special sauce. The shake was good and forget about getting hot or even warm french fries! It's a good burger but it's over priced. I paid about $100 for 5 burgers with cheese fries and shakes.
I heard they had good food. Unfortunately they couldn’t deliver a meal for my children. The order was $81.00, albeit a person needs to download their APP to order, you receive roughly a 20-25 digit reference number (need that reference 20-25 digit to get refunded (don’t untie it away!). When a person calls they do not answer their phone(s). A person must leave a message with a Name, Phone Number and correct 20-25 digit order number and leave everything above but the person gets sent to a automated system and [Shady Shack] Shake Shack will not call you back until the next day. We were told the next day we will be refunded the $81.00 - unfortunately we had to wait 2+ hours to order from somewhere else. We got one of their competitors Food and I’m glad we did, got our food within 40 minutes.
Food wasn't THAT good and employees were not as polite as expected... hope next time we have a better experience
Food was, OK. Nothing to brag about. Been there done that, next please. Will not be returning. Shakes were good but everything was so overpriced. Culvert’s is better in the burger and shake department by a long shot and you will save some $$. Funny thing, we had to show I’d and proof we were vaccinated and instructed to keep our mask on at all times. Funny thing, we saw several staff walking around with NO mask on in the kitchen ….