Terrible service. Yes it may be under staff but they could at least be more attentive to the customers that are seated, they have to be told to do almost everything. And I mean, they have to be told to bring silverware, and when to take the menus away even after ordering and eating the food. Even took them awhile for a single refill. This was disappointing to me and my group that I ate with at this place.
The quality of food and service has been on the decline, and for us, we will never go back to this location. It may all seem trivial, but HRI pizza isn't cheap, I expect the experience to reflect the price tag. I don't care about the "what ifs" that caused my experience to be less then satisfactory, I am a paying customer who has frequented this company my entire life. I know the standard, and this isn't itOur server forgot to get us our drinks, we needed to request them, including our bar drinks, which sat on the counter for 15 before I asked if those were ours. I got out of my seat approached our server who was leaning against the wall at the computer station, to ask for a refill. We we're right next to computer area, fully visable. They we're just too involved in the conversation they had with a coworker to notice my wave.The glasses are so scratched, the appear dirty. This is unacceptable. I shouldn't have to reach into a glass to verify it is scratches and not dirt. Not everyone in my group had similar scratches.Our appitizer came cool, not hot. The pizza was cooked well. No complaints.When we were ready to leave we had more pizza left than we had thought (about 1 XL pizza worth). After waiting for our server I asked for a box. They brought over 2 small silver circle take out containers that pasta usually comes in. When I spoke up, "I said I asked for a box, please." The server seemed surprised that I didn't want to layer all of my pizza on itself in these containers. The server insisted it would all fit. Which I'm sure it would, but I didn't want the pizza to lay on itself. If you've ever don't this you know that the pizza shapes itself to the layers below and above and makes for an unappetizing pizza lasagna. Again the server insisted it would fit, instead of arguing, I used the paper that was provided to layer in-between the pizza. I didn't want to do this. I wanted a box.Like I said, there are other HRI locations. This one was just convenient after a trip in DT Chicago, because it is fairly close to I55. But that doesn't warrent my business any longer. We had issues with our previous visit at this location as well.
When we arrived only 1 waitress for 8 tables. It took forever to get our drink order in. Food took forever to get. I can't blame the waitress, the management should have other people to help out. But they had 3 hostesses up front.
Please get rid of the white subway walls. I feel like it’s a mental institution. The only reason I loved going to your business is because it felt homey and comfortable, old school Chicago. You ruined it and we won’t be going there.
Good pizza ? could have used more servers and service. Food was great and big portions always to take home.
This was maybe my 2nd time patronizing this business and my wife's 1st time and we were pleased with the freshness and overall delicious food at Home Run Inn Pizza. We order some crispy hot wings, cheese sticks and obvious a pizza topped with sausage and mushroom. The staff was friendly and the store was very well maintained. LTS recommended ??
The menu was ridiculous. I get it, that it's a pizza joint. But they used to offer other things besides pizza. Once we were ready to order we were told they are about to close. Grant you this was about 15mins after arriving. So why sit us? They could have said that at the host stand before sitting us. So we ended up at a place down the street that was God awful. So they both got a 1 star.
First time ever going here. My bff says its her fave spot. I loved the pizza and the drinks. Next time I'll have to try the appetizers! Great friendly staff too!
Probably the worst pizza I have eaten in ten years. Crust was undercooked, cheese tasted vegan. I ordered the veggie and added bacon. So bad.
Love delivering for this merchant. Their staff is so friendly and helpful. Orders have be hot and ready for their customers! Thank you for utilizing Doordash!!!