Haven't been here in years and the prices went extremely higher and the food (pizza) is still the same nasty cardboard pizza. Giving it three stars because the grandbabies liked it
We had to pivot for my son’s birthday because it was going to rain on our outdoor party. We were able to reserve a party the day before and everyone had a great time. Our party hosts were attentive, the kids had a blast with the games, and as far as hosting a party in the city goes - it was a great value. It was also very clean and they do a great job making the birthday kid feel extra special.
We were here yesterday for my daughter’s 1st birthday party, Jake was our host and he’s thee BEST! He was very attentive to me as the birthday stars mom and my guests . He made sure the kids were entertained and had they’re private moment with Chuck E Cheese since it was other parties next to ours . If anyone goes here for a party, please ask for Jake. He won’t disappoint!
The food wasn't that great and a lot of the machines were broken. But at least we got a picture with Chucky.
The games were very dirty, and sticky. Several of them didn’t work.As I was leaving with my family, two employees were talking by the exit, swearing their mouth off in front of my two year old while we were waiting for them to let us out. After about two minutes after they were done with their conversation, one of them rolled their eyes at us like if we were interrupting their hang out time.
If I could give this experience a 0 I would! I'm leaving a review absolutely everywhere possible plus calling corporate on Monday but this location had 12 families walk out on Saturday at 2pm. They wanted to continually say that they were busy but there were 22 ... yes 22 empty tables! It was not busy, there was plenty of parking yet 40 of us stood in line for 60 minutes waiting watching several employees stand and talk. The kid employee at the front of it all was scared to death to even talk to his manager ANNA. So I asked if I could ... and wow ... we will never be back along with at least 10 other families feeling the same. She was cold, rude, unhelpful, not friendly and stressed, didn't say a nice word or apology for their process at all because of being short handed. I repeat that there were 22 empty clean tables and they wouldn't allow but 1 family at a time in because their kitchen was so backed up. And did I mention that there were 22 empty tables! Everyone kept asking what the problem was and all we got from her was "that's what you get for coming in on a Saturday!" She was awful ... so we wait and wait and wait ... we watch 8, 9, 10 families leave and yet still noone let in. It was insane and this manager was horrible to everyone. So snotty and mean. Finally let's 1 family in 55 minutes later and tells that family NOT ANYONE ELSE IN LINE that food can't be ordered for an hour because they're too backed up in the kitchen!ARE YOU KIDDING ME?!I then walk up to the register to be treated horribly by the cashier 'trying to have her bosses back' being snotty telling me that I can still get play cards but wouldn't be able to eat ... I attempt to buy play cards with plenty of money in the bank and she says "oops your card was declined, guess you won't be staying today huh?"I HAVE NEVER BEEN TREATED SO POORLY BY AN ESTABLISHMENT. I will tell all possible and will make sure both their names are given to corporate. I'm a professional with a local catering company in the area who had lil cousins visiting who left so disappointed and myself and anyone that I know will not be back there including the 10 other families that left. Horrible horrible experience with a horrible manager and process in place.
My Grandbabies had fun and the food was good
This place is more for toddlers. They have good food and customer service. I had a good time with my brother. Have really good party things and is safe and fun.
The games are so old. They still have a stuart little ride and the movie came out in the 90s. Everytime i go a game out of order, if your lucky its only one game that's out of order.
Went last Wednesday around noon and the staff was super friendly I forgot to ask for names but customer service was gooood!! Definitely coming back to this location ?