They are open year round, have great items, and are very helpful in store.
Always a great visit @ Chicago Costume. I love both locations. Whatever ur costume needs, u can find it here!Update... Staff is super friendly. Found what I was looking for and it was low-key discounted lower than the actual price and grabbed another one of their amazing handcrafted mascarade masks.
Drove here with the purpose of surprising my gf with a Valentine's Day mask and surprisingly had a situation with the front end women and the owner that turned into profiling.I used the door bell and knocked and the front end women literally was sitting up front and wouldn't not open the door.The sign said open and I called but no answer.10 minutes later I get a call from the owner informing me that the front lady identified me as the belligerent customer from yesterday described as a black man in a blue coat and I'm banned from his store. Really????Note this was my 1st time ever visiting this store.To the owner:you are responsible for your employees and what was done is called profiling. You as the owner did not verify (ie checking the security camera which you admitted) prior to making the accusation and banning an innocent bystander. I totally understand your intent was to protect your employees but Your tact and the way you handled this situation was improper and incorrect.Profiling is a very serious issue and if you or your employees make an accusation like this in the future, please train them on how to verify or validate to make sure they are not impacting innocent bystander/customers.
The staff was friendly, and they had what I came for (body paint). I even bought a mask that was reasonably priced.
Great place for Halloween or any holiday really!
Absolutely stellar customer service, amazing staff! Everyone I spoke to was super nice and helpful. A special thank you to Marcella who went above and beyond to make sure a very special order made it on time! The costume was great! Excellent all around! TEN STARS!
This place is great! I’ve lived in Chicago for a long time and never stopped by until today. I only needed one relatively low-cost costume item and the woman waiting on me was really helpful. Even though the store was very busy for Halloween she walked with me around the store, helping me look for what I wanted. She even called the other location to double check. I’m a happy customer and I’ll be back!
Wonderful customs everything.
This place is great! I’ve lived in Chicago for a long time and never stopped by until today. I only needed one relatively low-cost costume item and the woman waiting on me was really helpful. Even though the store was very busy for Halloween she walked with me around the store, helping me look for what I wanted. She even called the other location to double check. I’m a happy customer and I’ll be back!
It nice not alot of characters nd staff was friendly but not helpful