When the owner(Can) calls you himself to straighten out an order issue, you know you are dealing with someone who cares about customer satisfaction. My wife used to live in Bridgeport and the Bridgeport Bakery was an integral part her familiy's lives, she was very sad to hear that they closed.I will update this review after we receive the bacon buns to see if they are just as good as they used to be.
It’s not what it used to be new owners are ruining it. You can’t buy donuts without ordering ahead of time???? Makes no sense if a new customer has never had it?
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Worst worst experience EVER!!! Got there for a noon paczki pickup at 11:18 and waited outside in line until 12:20. I left there at 1:24 empty handed. They gave my order to someone else, and instead of replacing my order and refunding me for the 2 items they didn’t have he just said sorry we can’t replace it. He said he could UPS it to me “tomorrow or something”.Oh yeah, did I mention that I drove in from a different state to get these paczkis? It was utter chaos! They couldn’t find orders, they were giving them away to the wrong people. No system at all. They were just packing orders at 1pm for orders placed days ago. So while it looks like we are in line because this place is the best, we are actually in line because this place is the worst place EVER!
Ordered Paczkis for the office for delivery at 12:15ish. I called a little after a half hour past the delivery time and they had no clue what was going on. They tried to get in touch with the delivery person with no luck or clue as to why they were unresponsive. An hour after the delivery window all they could say is we don’t know. If you offer delivery as a company make it reliable or don’t offer it. Never ordering from here again…
I ordered 4 pączki and a few other baked goods from Bridgeport Bakery 2.0 via their website late last week. When I went to visit yesterday (Monday 2/28), nothing was organized and my order wasn't ready. In addition, 2 of the items that I ordered were not available, which I got a refund for. I'm really not happy with the quality of the fruit filled pączki though. I got 1 apricot, 1 raspberry, and 1 strawberry with whipped cream. Had a small taste of all of them but couldn't finish any. Mostly thick pie filling and very little fruit in the strawberry and raspberry. From the little fruit that is there, there's no tartness so it's just super sweet. The apricot had some fruit but no fresh flavor. Also got a slice of the pineapple coconut cake. Same thing. No tartness from the pineapple to balance out the sweetness - it didn't taste like fresh fruit. The custard pączki was fine and I look forward to having the bacon buns I got, but otherwise, it's not what it was. I'm pretty disappointed.
UPDATE: 3/2/2022Bridgeport Bakery reached out and completed the rest of our missing order. Now that's good customer service.Get the Bacon Buns.***********This review breaks my heart.I love the bacon buns, banana nut loaf, and various other items they serve. But on Pączki day it was a complete disaster. Pre-orders were not ready despite ordered a week ago, and when I went to pick up my order of 2 Pączki, order of Bacon Buns, and some muffins (total order of $46), they only had my Pączki.So I spent $46 on 2 Pączki and they didn't bother offering a refund.I don't think this bakery is going to last long. Again.
Delicious bakery, a neighborhood treasure. The only sad thing is the bakery is closing after Paczki day. Closed after 03/02/2022, hopefully they reopen in a few months.
Best pineapple upside down cake ever!! Btw it's hard to find pineapple upside down cake in the city of Chicago. Definitely check this place out.They also text you when your order is ready which was ??
I love this bakery! I live in Arizona and my guy lives in Chicago for the last two years I've sent him a cake on his birthday!! Always delicious!! Never disappointed! The service is amazing! Thank you Bridgeport!!