After reading some of the reviews here, seems they don't care about improving the customer experience. Service is atrocious. One thing to be kinda bad or slow but employees talking to their friends in line, asked me twice what I wanted because they were talking to someone (pretty sure they were the manager), and got my order wrong.I didn't ask to fix it seeing the amateur hour at play they'd probably screw that up. Good food so it is a shame. You'd think if you were in this business you'd at least try. Fire the manager(s), get competent leadership. If not possible that just means this comes from the top.
Definitely tasty, employees seemed nice except for the lady I had, surprisingly small portions for the money. No regrets. Fork in photo for scale, that's not a novelty giant sized plastic fork
After reading some of the reviews here, seems they don't care about improving the customer experience. Service is atrocious. One thing to be kinda bad or slow but employees talking to their friends in line, asked me twice what I wanted because they were talking to someone (pretty sure they were the manager), and got my order wrong.I didn't ask to fix it seeing the amateur hour at play they'd probably screw that up. Good food so it is a shame. You'd think if you were in this business you'd at least try. Fire the manager(s), get competent leadership. If not possible that just means this comes from the top.
Please go to the actual restaurants in the city! Don’t let this outpost sour you on the Big & Little’s taco experience—this food is serviceable for an airport, but it’s a pale imitation of (and far more expensive than) what you can get at the full locations in the city.My meat on my tacos was very lukewarm; I doubt the internal temperature of the meat being served at the time was being kept up to code.There seems to be chronic issues with meal prep and assembly. When I was the only person in line, my order took over five minutes to get to because the single employee working the line took quite a while to make a single order for the two customers in front of me. Store operations also seem to have issues; 45 minutes to close (to be fair, on one of the busiest travel days of the year) they’re out of most things and are understaffed while scrambling to accommodate only three people waiting in line.
I came here for breakfast before an early flight. I got an egg and beef taco and an egg and carnitas taco. They were alright, but not enough flavor given the cost. My biggest issue, however, was with the people working. I understand that working at a quick food location in an airport isn’t anybody’s dream job, but at least act like you don’t hate being there. Both workers brought negative vibes and were barely going through the motions.
I understand opening 5 mins late but this place not only opened 15 minutes late but everyone had such rude attitudes and nearly caused us to miss our flight.Better off going to McDonald’s right before arriving at the airport.
I came here for breakfast before an early flight. I got an egg and beef taco and an egg and carnitas taco. They were alright, but not enough flavor given the cost. My biggest issue, however, was with the people working. I understand that working at a quick food location in an airport isn’t anybody’s dream job, but at least act like you don’t hate being there. Both workers brought negative vibes and were barely going through the motions.
Extremely rude staff... good luck. If you dont like your job, find a new one.
The tacos were decent I ordered two of them, the carnitas and the Al Pastor, both were not correct one was supposed to have jalapeños and pineapple and neither was added and the other one cilantro onions and lime juice and the onions were forgotten. The staff was decent in the beginning, very slow and uninterested in their job but I got my food and was fine. I got the side of truffle fries, never having them before thinking they’d look like how the pictures online look however all they do is put salt on theirs it’s not worth the extra money from the normal fries. The fries were cold the tacos were cold but I was so hungry I sat down and ate my tacos and thought I’d take my fries back the lady rolled her eyes at me and said they were truffle fries and they are supposed to be like that then her and her friend were laughing at me as I walked away I’d pass by this place the food isn’t worth the trouble! I’m only giving it two stars because the tacos tasted okay even though they were cold and so were my fries.
Should have read the reviews before going here. Ordered the chips and guacamole, they were not inedible, but certainly not good. Not only were the chips cold, stale and almost chewy, but the guacamole was sitting in pre-made containers was frozen in the center and very unpleasant to eat.