Sad to write this review but unfortunately it’s how I feel. Food is awesome, that’s we keep coming, and have been coming for the past more than 15 years when was Canton. But Moki is build to be a take out machine and that’s how staff behave. They are efficient in this, but if you want to seat and eat there there is a different environment. Expect slow service and no service if you need assistance, they come to your table to order and to delivery your order, during the rest of the time staff is busy doing something and avoiding eye contact. Looks like there is no manager and the kids run the place as they can but without any basic knowledge about hospitality service, don’t get me wrong they are polite and work hard but got no training in table serving.I’ll continue coming to eat because love the food, but damnn how I miss to feel welcome like Canton used to make me feel.
Very delicious sushi, fried tofu, calamari, and shrimp tempura during AYCE sushi dinner. The service is also pretty good/expedient considering it was only one waiter. Overall, I highly recommend it. ماشاءالل
Ordered 1 of every veggie roll they had for the better half. She was happy, so I'm happy. Great job chef. I'll benefit from your hard work! ??
The food is fresh and it tastes good. BUT you have to wait for a very long time to get just a tiny bit of stuff. I waited 20 minutes for appetizers and at least another 20 minutes for the rolls.Tips are mandatory. 18% for sitting at a sticky table with no service.I'll never come again!
I went to all you can eat sushi on fairly slow Wednesday night. I ordered two rounds of sushi. I waited over an hour for the first round and about 45 minutes for the second. They also got the order wrong but at that point I had been there so long it wasn’t worth bringing up. They only had one person preparing sushi and one person serving. The server, despite being the only person on the floor, seemed to be in no hurry to do anything. The other costumers also seemed frustrated and just started talking to the chef and serving themselves. The sushi itself was fine and the restaurant is nice but it wasn’t worth the wait.
I hardly ever write negative reviews, but Moki Sushi has the worst service I have experienced. We ordered two rounds of food from the all you can eat menu and spent over 2 hours at the restaurant (about 50+ minutes between being served). We barely saw our server even to have waters refilled or soy sauce brought to us. There was no acknowledgement of long waits or of missing items from our order which was frustrating. Other tables were also experiencing very long waits, we even saw customers get up to refill their own waters at the bar or run their own food. The sushi itself is fine and the restaurant is clean and well-decorated, but having only two employees is not cutting it. We won't be back and it's a shame because the restaurant has potential, I hope they improve the service quality soon!
Their service was horrible. It took an hour to finally get our water, after two hours our server had been at our table a total of 3 times, and it took two and a half hours to get food. Their food isn’t bad, but the service is not worth the trip. Would recommend elsewhere. Hope this saves you guys time and money, cause the all you can eat is 30$
I WILL NEVER GO MOKI AGAIN, TERRIBLE..This used to be my favorite sushi place in Champaign. We even supported them by ordering and picked food up during the pandemic locked down.My recent experience was so terrible that I will not patronize any more.I went to the restaurant and ordered All You Can Eat around 3pm. I ordered several sushi items knowing that it would take them a long time to prepare for customers.I believe the owner served me and after appetizers and the sushi items, I asked the gentleman, if I could have another sushi menu to order. He brought the menu with frustration on his face and told that "THIS IS THE LAST ORDER!"THIS WAS MY SECOND ORDER, so I asked him if he could repeat what he said, and he did.I understand IF I ordered 10 times in one sitting, but What is the point of All you Can Eat, if they limit the order to 2 TIMES?I was so frustrated that I asked for my check, right away. THEN, I SEE THAT THEY ADDED AN AUTOMATIC 20% TIP ON MY BILL. I paid the tip, so that the actual sushi chef could get the tip.I WILL NEVER GO MOKI AGAIN, TERRIBLE...
Best sushi shop in West Auckland! If you are looking for a meal and you don’t have the time to order online in order to get served come here! Staff are very hard working and put value into your meal. They’re also really nice and kind. Would rate them more then 5 if was a choice! ????
I do not recommend this shop. We found a piece of hair in the sushi, but the store refused to be responsible for it and insisted that it was our hair. He had a bad attitude and dropped something on purpose. In addition, the food was very slow, and the food we ordered is completely different from the food they gave us.