Bugs in the room. The entire family got bug bites. Even after they switched our room there were bugs in the second room too. The pool was also filthy. Would not recommend.
My flight was canceled so United airlines gave me a voucher to stay there. When I got there the lady was overwhelmed at the front desk asked if I had a reservation and told her that the airline had sent me with this voucher. She told me they should’ve checked because the hotel was full and nothing was available. After waiting more than an hour she said she could help me because they have extra rooms which she charged to my American Express. Later much later when I got into the room I felt like I had been taken and decided to check out immediately. She then told me it was my fault because I did have a reservation I didn’t tell her. She said telling her that the airline had sent me didn’t explain anything. Then she didn’t know how to reverse my American Express charge and when she found my reservation she kept on saying she would take care of it meaning make me pay for something the airline was already doing. The lady even asked me to buy her a couple cheeseburgers which I did while she was trying to help out. Worse experience I’ve ever had at any hotel abroad or at home in the states. I will check next week to be sure they refund my American Express cardif the airport sends you there make sure they take the voucher and don’t put up with any attitude, The lady was absolutely awful. Now I am back at the airport sitting on a bench but it’s better than paying that hotel I feel.
Strike 1 - The man at the front desk was not very accommodating. We were traveling with our family of 6. We asked for more towels when we checked in and were told that housekeeping was gone for the day. Not true because we discovered she was still there. Security ended up helping us get towels and the proper bedding for the couch bed.Strike 2 - NO Continental breakfast. We have been traveling for 3 days from San Antonio. Texarkana has a breakfast, free. Paducah, KY again has a continental breakfast. Chicago has...Burger Theory. What the....Why cant they all be consistent!! This is the reason we chose to stay at Holiday Inn's on our entire 3 week vacation. Now reconsidering.Strike 3 - No Shampoo, Conditioner, and Body Gel in the shower like the previous 2 hotels we stayed in. Just the tiny bottles on the sink. We pay more to stay in the better hotels for better accommodations and service. This hotel needs to discount their price for not having those amenities.On the Plus side - We did have a great time in the pool which was open until 11pm and the rooms were clean.FYI - The ceiling are very low. Tall people (above about 6' 3") stay elsewhere.
Good hotel with friendly staff. Might be an older facility but it is clean and the rooms are spacious. Has a burger joint and a cook to order breakfast.
Absolutely horrible service, horrible rooms needs major updates, I couldn't connect my gaming device with wifi I called the front desk they didn't want to help, the hallways were fill with trash, the pool was over crowded, there was no place to sit down, the pool was also not heated, just a overall bad experience I will never go back to this hotel. I knew I should've stayed at a courtyard.
The woman at the front desk was one of the friendliest people I've ever met.The room was clean and had a mini fridge and microwave.The bathroom was very clean and the complimentary shampoo, cond and lotion smelled so nice.But the winner is the beds. Like sleeping in a cloud. The A/C worked great and the sheets were soft and cozy. It was fabulous.
The reception desk, Paula, was very very helpful upon check-in. The property was spotless as were the rooms we occupied. The king accessible had the BEST roll in shower ever, water drained properly. The restaurant was wonderful for breakfast and the bar in the evenings was enjoyable. Lenore, CJ, and Christian were attentive servers. We have stayed in Naperville most visits to my family but this property was the best by far.
For the cost of the rooms they do not include much and they did not appear to watch that guess we're wearing their masks. Or wearing their mask correctly. No meals or discounts are included with your room, and when you rent a suite it does not even come with soap for your dishwasher or any refills for shampoo or hand soap or even simple paper towels, and nothing included for sanitary wipes any place especially during this horrible pandemic
Very modern and up to date atmosphere, clean and comfortable rooms, friendly and attentive staff
Staff here was ok, just some hesitation when asked for help. The lobby was nice but could use an update.\\nRoom was slightly outdated and could use renovation and cleaning.( the coffee machine had dirty water sitting in it, there was food in the fridge and fingerprints right next to a sigh stating how clean the location was.)