Dunkin'

222 W Army Trail Rd, Carol Stream - 60188
45 reviews
Coffee Shops Donuts Coffee & Tea
(630) 462-1940

Not a coffee enthusiast, never liked the taste. But their entire Menu won't let you down. Blueberry muffins are almost as good as Paneras.

There’s this one older lady that Works here with black hair she’s very rude and always has an attitude and gives me a dirty look. Not sure what her issue is

I am writing this review knowing that the pandemic has taken a hard toll on the restaurant business. Staffing issues, ingredient issues... I know a lot of things are out of their control. But it seems in general over the last few months quality has gone down quite a bit. We typically order the same exactly thing (frozen coffees all around) and you never know if you are going to get a frozen coffee with no milk (super strong coffee syrup is not good) or if it will have the right flavors. Two days ago we had a 4-drink order (not all frozen coffees) but the person taking the order at the speaker repeated everything perfectly. There was a different person at the window who charged incorrectly and handed out incorrect drinks (only the frozen coffee was correct). When this was mentioned, the manager was called over and tried to say we were lying? What? We just want what we ordered.I also take issue with seeing the manager NOT use gloves at all and not even bothering to wear a mask. The other employees wear them for the most part, but a lot of the time are down below their chin so what's the point?Again, I know covid has done a number so we have given grace. But it's been frustrating dumping out undrinkable coffees or having to add in our own milk to make it drinkable. Hopefully they get some quality control soon, this is a very convenient drive-thru close to home, we don't want to switch.

Staff is not friendliest and usually mess up my coffee order one out of four.

I love how they make my coffee here

Very nice employees.

This is the only location within 10 miles open after 10. The lines are long because only one person is working and the drinks are watered down.

This location is the worst dunkin I've ever been to. We went inside to try and order and were ignored at the counter for almost 10 minutes while the two girls there walked by us several time. Then hopped in the car and went to the drive thru and no one answered the speaker. Terrible service.

The staff at this store is always rude and inpatient and never get the orders correct.

Whenever I buy the stuffed three cheese croissant it never comes with enough cheese, it is a scam