I went in and asked for a giant club sub mikes way without tomato. They were making another persons sandwich on a cutting board without paper and didn't spray down and took a metal scraper and used that and I said that wasn't sanitary. I am a cancer patient and had a tumor in my mouth and was on feeding tubes twice for 3 weeks each and I had secondary cancer in my lymph nodes and they removed 36 lymphnode cells, So I am at risk for infection. They put my bread straight on the counter and put cheese and ham on and I noticed no paper or cutting board underneath.I made a comment that was also not sanitary and could be considered cross contamination. The kid making my sandwich did have gloves on but they keep using same gloves and touching everything. He asked if I wanted him to make a different sandwich and I said please. He did change gloves and put paper underneath and I asked if he could use 2 because the last time they used 1 paper and cut the sandwich and wrapped it up but it leaked all over, so he did use another piece and the other kid did spray down the cutting board after I said something. Then the kid making my sandwich took it off the 2 sheets after cutting it and wrapped it in one piece of paper and he didn't fully wrap it before putting in the bag. I appreciated that he re-did my sandwich but he was still not paying attention. I used to pre order my sandwiches and now I will have to go in and watch them make my sandwich so it doesn't get cross contaminated and made correctly. I normally wouldn't care but now I have to be so careful and I wonder about other customers orders and worry they might get sick from lack of attention/food handling training.
I love Jersey Mikes! The reason I’m giving 3 stars is because what’s the whole point of doing an online order if the employees don’t read the instructions? I placed my online order during my lunch break spend over $30! I always get my subs mikes way with jalapeños and got a dry sub with NO flavor! Next time I’ll just drive to the Mount Prospect location!
This is the most disgusting excuse of a sandwich shop I have ever experienced. My grandmother has a prosthetic arm and a prosthetic eye, she could've provided better service AND better sandwiches. Please close down this location.
Very Poor experience with Jersey Mikes. They forgot one of our subs which obviously things happen. But almost every sandwich was missing toppings condiments. We ordered a bowl for one of the sandwich's and it literally showed up with just meat and some onion
Ordered a #9 with all the condiments online. Needless to say when I got the sandwich it was drier than the Sahara desert and had absolutely no seasonings. Think twice before ordering here. Jersey Mike's is a good chain but go to a different location.
Could tell the moment you walked in the service was going to be bad just by looking at the two young boys behind the counter having a conversation like no one was there. They continued their conversation throughout the whole process while talking bad about what I was ordering like I wasn’t standing 4 feet in front of them. Both boys are clearly two immature to be left alone while management or owner isn’t present. Shame
Great sandwich every time. Staff does a great job.
this is the worst jersey mikes location i’ve ever been to. i got a chipotle chicken wrap and the wrap was so messy i could barely pick it up to eat. the floors and tables were filthy. employees arent friendly. i love jersey mikes, but this one is a let down.
No sign for mask the Workers didn't have on mask nor did he wash his hands but told me he couldn't take my order because I had no mask. straight contradicting in my eyes or he just didn't want to work but it's ok I won't spend my money or my time there again.
Made a great sub