There is a reason why this papa John’s has as low of a rating as it does. I ordered 3 pizzas, only one came the way I ordered. It was a simple computer error, I get that. The manager stated it was my fault and they were not going to do anything about it. They could very easily remake the pizzas, but she absolutely refused and even started accusing me of using profanities on my call trying to provoke a reaction from me.There is a papa John’s on market street with much better customer service. This manager needs to learn proper communication, baiting a customer into losing their cool so they can justify not having to remake 2 pizzas is beyond y professional.
Called at 4:45p, requested delivery for 6:30p, pizza arrived at 6:57p and definitely was not hot. Delivered to a hotel—no plates or napkins, no parmesan cheese or pepper flakes were offered. (Ordered pizza last week from Marco’s Pizza and these were all brought to the hotel without even having to ask.) ? Only plus was the cashier on the phone was friendly.
After waiting for 1 hour they have to cancel the order. Worst Papa John’s store in the entire world!!!!
Good pizza! Located near Hy-Vee off Veterans Parkway.
This papa johns does take only pickup or delivery orders. No dine inFood quality was great they make fresh dough. Ingredients were fresh and quantity was good. however breadsticks are not as good as pizza hut
I don't want to complain too much becuase I think the employees here are working hard and doing their best, however the crust on their original crust pizzas is always SUPER disappointing. Generally a pretty normal outer crust , but the crust under the toppings is abysmally thin. Like new york style pizza thickness. Just disappointing buying a single pizza for 15+ dollars and getting something so unsatisfying...
I don't want to complain too much becuase I think the employees here are working hard and doing their best, however the crust on their original crust pizzas is always SUPER disappointing. Generally a pretty normal outer crust , but the crust under the toppings is abysmally thin. Like new york style pizza thickness. Just disappointing buying a single pizza for 15+ dollars and getting something so unsatisfying...
You know it's bad when the cookie shows up warmer than the pizza.
I literally have no idea what happened. Last night, ordered a pizza around 6:40 pm. I was waiting for it, the website said about 29-39 mins for the delivery. I waited an hour and 15 mins for the pizza that somehow never showed, at least that's what I thought. I called them and luckily got a refund because apparently it was already delivered. I assumed that they delivered to the wrong apartment so someone else got my order. Turns out the freaking delivery driver or someone left the pizza in front of my door and literally DID NOT KNOCK! The pizza definitely wasn't there when I called about my order around 8 o'clock. I had no idea my order was sitting outside, on the ground, until this morning. There were ants everywhere because of it. If I could give zero stars for their delivery service, I would. So if you want a pizza here, just do pick up.
Just terrible, pizza was dropped off who know where and when we called they said “are driver was a long time driver who knows what he’s doing so you guys must be prank calling us”. Over all just disrespectful people working at this location.