I gave two stars because the girl at the window was nice, they usually aren't. Food is never made to order and always cold. I was the only car in the drive-thru.
Horrific service staff should all be fired. Refused any order both online and in person by claiming multiple different reasons, "resgister down, no staff, we are closed." This was approx 7 hours before they are scheduled to even close. There was plenty staff and they were inside eating and seving what I could only assume be their friends. Multiple hang ups and horrible attitude.
This is the worst place ever! The staff here are rude and disgusting with their attitudes. They never have anything that I ask for. When I ask for icecream, they never have it. When I want to use my coupons, the system is down. Then they post "fried foods only". They also rush you when ordering. These women of color have extremely nasty attitudes! Women of color yall need to do better. With your unprofessional behind! ???? Get these people some training or get rid of them seriously ? NORTH BELT WEST BELLEVILLE IL.
This Rally customer service is absolutely horrible, They are rude and disrespectful, the workers screamed and cussed at me, because I wanted a refund, they gave me the nastiest chicken sandwich, I ever had, a number 8?...my sprite tasted like seltzer water? I’ll never go there again, Don’t waste your time...You’ll b so sorry if u do go
No shakes or slushies available for some reason. Wasnt that big of a deal but the chick working the drive thru was incredibly rude. Will definitely avoid this location in the future
It must be really hard to hire people who knows how to read.Idiots is all I can say.
THIS REVIEW IS FOR the 1105 South IL street location! Very ignorant and ugly management. Hung up in my face after I called in about burnt fries and cold food. I drove back to the store so we could maybe talk in person about this disrespect, and the cowardly lady wouldn’t even come to the window. Very pathetic.I spoke with the district manager and she offered a coupon book to shut me up, that I still haven’t received. She didn’t have the decency to call and let me know rather she had sent it off or not. I’ve reached out to corporate twice and no one has followed up. Nor have I received my refund and it’s been well over7 business days!0/10 WOULD NOT RECOMMEND. It even looks dirty on the outside! That’s what I get for trying this location anyway.
I wouldn't suggest this rallys location to my enemies especially at night because the night crew is very ignorant. I say fire the night crew and hire all new people and not young kids because obviously young kids feel they don't have to work or follow rules which is expected.
The woman at the window went OUT OF HER WAY to be passive aggressively rude! After sitting behind the other woman of color, listening to them chat it up for 5min. I pulled up, said hello & got, "5.80!". And she shut the door. When she came back I gave her the exact change. She started to hand me the bag & I asked for ketchup. She rolled her eyes & closed the door. Came back, reached under the counter(she WAS infront of), put ketchup in the bag and handed it to me. I said thank you. No reply. I then wished her a "Nice Evening" and she stared at me and closed the door. Guess I was too white to talk to!
Food is ok but they put way to much salt on my burger and the fries are seasoned they dont need extra salt very salty but I'll go back