The place was busy last night. Maybe that's why food was warm. My server was very friendly. Just food was blah.
If it wasn't for our fantastic waitress Shae. This place would be a dump. Food sucked and the place was a garbage can. Shae needs promoted to manager because the other manager was hanging on the banister on his phone the whole time while shae was cleaning and waiting tables. Shae was also extremely pleasant and kept her tables happy. We will only be back because of Shae.
The service was great and our waiter was fantastic. Food was good and fresh. Only reason for the four stars was the shortage of chips and beer. Other than that better experience than we have had in a long time.
No one's on the floor taking care of seating people or waiting on tables. No visible bartender. Very long wait for food or check. Tables get picked up, but they could use better wiping down as well as floor underneath swept. It's definitely not how it used to be ran.
Had wait staff stare at us standing by the sign that said "wait to be seated" for about 10 minutes, finally I just went to go sit at the bar and order food only to be told they are low staffed and don't have a bar tender that can serve. All the tables and the bar wasnt waited either so there was food everywhere. I then left to go to another location, I will not be returning or suggesting anyone to go there.Needless to say the establishment needs to make thier customer experience better and get up to standards of other Buffalo Wild Wings.
Had wait staff stare at us standing by the sign that said "wait to be seated" for about 10 minutes, finally told to just sit wherever we want. Waitress initially was attentive but after taking our order we didn't see her again for another 40-45 minutes while waiting for our food despite at that time having asked for a drink refill. Received our food, boneless wings that were BARELY above room temperature, street tacos, and chips and salsa. Amazing that it took chips and salsa 45 minutes to be completed. Street tacos were good, salsa was tasting of just straight tomato paste and wings were as mentioned above. Wouldn't recommend this location and I'll gladly drive further away for much better food/service at a different buffalo wild wings location.
We waited over an hour for our food while we were the only guests in the restaurant. We could see in the kitchen and staff was on their phones and dancing around. We were told they were the slow staff. After getting our food you would think it was hot since again we were the only ones there and no, the fries were cold and all the chicken sandwichs were plain with no toppings as ordered what was on the menu. Talked to the manager on duty and she did not care. Will not be going there again which is sad considering the great location.
Great place to go for cold fries and marginal food. After discussing it with wait staff they all of nothing to rectify anything and we spent $50 for 2. We were impressed by having to clean our table as we were seated and no one even bother to get drinks or menus till 10 minutes in. Good luck to seeing another one of my hard earned dollars.
7:00 we walk in for dinner. Was told they were short staffed this evening and the servers were tired so they have decided to close early so they are done serving for the night and we have to go find somewhere else to eat. How unprofessional and we will never come back again. We are understand these days with short staffing and never say anything about waiting a little longer than usual for drinks, food etc….but to experience complete laziness by a staff working for a corporate chain is very disappointing.
When we arrived, there were signs posted stated that the restaurant was short staffed. Sadly, that translated into a less than adequate experience. After seating ourselves and waiting several minutes, we were given menus by a server who told us he wasn’t our server but would find out where our server was. After a few more minutes passed, our waitress arrived to take our drink order. She returned with our drinks and we placed our order. She literally didn’t return again until she brought us our check. A different staff member brought us our food out but no one refilled our drinks or returned to check on us. While the food was satisfactory, the service was not.