Management told us they’d be unwilling to accommodate dairy allergy for milkshakes after our recent trip. Despite having oat milk in the store they told us they would no longer accommodate us as the oat milk is supposed to be for the Dunkin’ side. Although I understand the reason, I feel this is not how you treat people with a food allergy. We will not be coming back.
Kcups $12! Opens at 5am. 515am drive thru still closed. No donuts on racks inside. Right away when walking in how can I help you nervously. When conversing stated a guy drives around and she was there alone. Keep door locked, increase staff. Open DT only being above said??
By far my favorite Dunkin! Everyone who works here is so friendly!
The lady who took my order was really rude ( I think the tallest among the female staff). I ordered 4 cups of coffee and to add splenda to one cup of coffee, she put splenda on all 4 cups. When I told the lady about the wrong order, she got mad and raised her voice telling me that I instructed her to put splenda in all the coffee. This is not the only time my order was taken incorrectly. I don’t usually bother myself with writing a review but because of the lady’s attitude, I have to write this.I wonder how many times this lady has taken orders incorrectly because the other lady crew reacted, saying quietly that she’s is going to replace them. Looks like she doesn’t want to let the rude lady know that she is talking to me. But then the rude lady noticed so she step in and ask me “how many coffee with out splenda” still with unpleasant voice. Unbelievable, no apologies at all.Anyways this is the only Dunkin Donut location where I had bad experience.
Great service and because it was very close to closing I got extra donuts. I will be back!
Worst Dunkin’ experience ever at 6:00 am on Sunday 1-23 in the middle of a snow storm I was already frustrated driving from Plainfield I’ll to Aurora’s Dunkin’ to get a coffee and vanilla long John. I waited at the speakers and nobody spoke as I was driving away I could hear someone speaking I didn’t want to back up that’s unsafe so I pulled forward cameras inside show me at the window the clerk ignored me took someone else’s order then scolded me for not speaking into the box almost refusing my order she was rude and obnoxious and refused her name when because she knew she gave the worst possible service.Make no mistake I am complaining to corporate
Praveg was super dope to chat with. Great vibe!
I tried to get a iced coffee with no ice and the rude cashier and manager said I cannot get that . I have been getting the same coffee order from Dunkin for the last 10 years, which is a iced coffee with no ice and never had I had a problem. They told me that they cannot do that!! I don't like my coffee super cold or hot so this is how I always get it and never had any issues! I wasn't asking for a free coffee, I just didn't want any ice in it . It's not that they can't do it its that this place is petty and don't want to do it because they might have to pour a little bit more coffee in there because there is no ice. This is ridiculous and shame on the franchise owners and the way they trained management at this location and how they treated me . Definitely loosing a customer!
No matter how many times I go to this spot they never ever have packets of sugar?But the coffee is good enough?
This is my girls favorite one everything they make here is soo good not 1 complaint