Dunkin'

122 S Arlington Heights Rd, Arlington Heights - 60005
96 reviews
Coffee Shops Donuts Coffee & Tea
(847) 255-8820

Go here at least 3 to 4 times a weak. Awesome staff. So cheerful

Excellent service & great quality of food. Outstanding all around. A++++

A worst Dunkin to visit ever. My first and last visit. I ordered the latte that was showing $3.79 on the menu and they charged $4.29. When I asked, she informed me that the prices got changed and if you have any complains, call my boss. She put just the coffee and milk instead of espresso. While informing she was very arrogant and informed that you can argue as long as you want, but it is the latte!Paid 5 bucks for the coffee at Dunkin!!!!!

For awhile, the service here was really bad. It seemed as if they could not keep employees... Which is likely a management problem. You're not going to keep good employees if you treat them like garbage.It took forever to get drinks and they were often incorrect. Lately the service has been much better. Drinks are correct and service is faster. I also like the way they make the drinks here. When I get a macchiato, many Dunkins fill the cup half way... If I'm lucky. This store gives me a much more reasonable amount. That's worth a lot to me.

Their service used to be OK but today I ordered a coffee in drive through lane. I asked her with light cream and sugar. She was not paying attention what she was doing. She didn't say Hi or thank you when I say hi and thank you. She wasn't even looking at me. That's fine but she was keep talking with the other employee while she was servicing. She was not looking at my phone when she scan the app to charge. I had to move my phone to the scanner. There was too much cream in the coffee. I just trashed my coffee. It was unpleasant experience. Owners should give some basic training when they hire their employee otherwise they will lose their customers.

In the last year this dunkin donuts has gotten progressively worse. We went this morning and none of the lids were fully on our coffee cups. I picked one up and it spilled all over my floors and ruined my shoes. The lady who gave us our food didn't even put our food in a bag at first we had to ask for it to be put in a bag because it was way too hot to hold. We wont be coming back. Any dunkin donuts in the area is better than this one.

Really bad. There was such a language barrier (which isn’t their fault) between the person taking my order and myself that I had to repeat my order 5 times and it still came out wrong. I didn’t care enough at that point to correct it. When they gave me the drinks they forgot to give me the food I ordered too. When that came out it was burnt and soggy/crushed. Just really really bad. I also work in the food industry and so I understand not enjoying this type of job obviously but wow

Had to block traffic to get into grive threw

This people are never ready for the breakfast, they never get ready they show up late and they always have excuses about things. Please do not go here

They are nice people but - omg, so slow! We spent 30 minutes to place and get the order, and we were the only people inside! And, no, we didn’t order the whole menu - only 3 items.