A fast casual place in a strip mall and not the first Potbelly I have visited. This one was exceptionally clean and the staff very friendly which is why I decided to write a review. I enjoyed my chicken club sandwich and strawberry shake. Great place for lunch.
Delicious as usual. Ordered on active menus.
The food was still nice and hot for being on the phone for an extra 10 minutes with driver who was super understanding!!!
Food was very good. Staff seemed very disorganized. Took longer time to get food and pay.
I just placed an order through uber eats and it did not offer me to add extras. I tried calling this location 10 times right after I placed my order, and no one seems to be there or answer to update my order. This has been one of the worst experiences I've had at a potbellys. I love the sandwiches, but the customer service is not there. Called 10 times and no answer? Very disappointed as I am not going to enjoy my meal once it arrives. Please do better for your loyal customers.
The hoops to try to jump through to get a sandwich from this location is just not worth it. Ordered from there app for this location got a time and arrived two minutes past the ready time. Went in the food wasn't ready in the pick-up location. Asked about the order for Brad and was handed a bag and left got to the car and it was for Brent not Brad. Went back in handed the food back and was told they are working on the tickets and would be done as soon as they get to it. After 11 minutes was given bag for Brad and outside ticket had the correct order and thought all was good. We leave and during our drive back home, my wife pulls out her sandwich and the wrong sandwiches were inside the bag. We went back to the store told that the person whose sandwiches were inside our bag already picked up there bag, so they would have to remake our sandwiches. About another 7 minutes later the correct sandwiches were in the bag after the third attempt! The sandwiches were good once we got them, but not worth multiple failed attempts to get our order correct. We even filled out their internal survey about our visit they emailed me and didn't get a response even though I asked for one. Food is good, but the lack of customer service will not have me going back.
I think they were understaffed plus they were very busy with phone orders but still we didn't have to wait very long. Our sandwiches were made exactly as we wanted and were very very tasty!
Rude employee made my order wrong even though we went through it several of times, gave us a rude look. The girl that took my order very unprofessional after I waited for more than 7min she finally says you need anything. Really you think I'm standing in line for no reason totally childish. This was Sunday afternoon October 3rd.
My mama's meatball sandwich was excellent!
Slow, couldn't wrap the big sandwich ripped the bread and didn't even cover the whole sanwich with the paper. 3 people trying to do the same thing, and no one at the register, took his time with the order before us and then tried to quickly and badly make ours.