Not only was half my order missing. But when I called to inform them and to talk about how the women at the window was rude and didnt even acknowledge me. The manager said "yes I'm here by myself so I'm not paying attention. " It was not busy and I was not rushing. Completely unprofessional to ignore a customer and admit your not checking or paying attention. Fast service is nice but accuracy and a smile go a whole lot further!
I want to start off by saying I have never had an issue with staff here. But as previous comments said they ALWAYS get my order wrong. I would say it’s 50-50 maybe less you will get the order correct. Example, today they had my wait 10 minutes for a regular crispy chicken sandwich, nuggets and fries. Everything looked good from the outside, turns out they gave me the spicy chicken sandwich which I don’t particularly like. Unfortunately it was the closest McDonald’s at the time but normally I try to avoid this specific one.
Now, I've been keeping this story to myself for some time, as to protect my identity. Yet I can no longer hold this in. It eats at my soul every day. So... here goes. I came here in 2020 with my best friend Todd Mitchell. He was one of those guys who always wore a baseball cap and an oversized hoodie. We came for a late night Frappe, but didn't know just what we were going to get. (sorry if my writing gets a little shaky, I haven't talked about Todd in a few years). So anyways... We go in and ask the vaguely European employee for two caramel frappes. He takes a step back like we said something offensive and reaches his arm down by his leg. At this point we knew what he was doing. Todd copied the workers movements with haste. It was a duel. I looked at the worker and then at Todd. Both had sweat dripping down their foreheads like a freshly groomed race horse. I saw Todd's fingers twitch, which seemed to spur a reaction in the European. He swiftly grabbed his side-arm and put 3 holes in places that they shouldn't be. Todd cried out in pain one last time, before disappearing into the ether. The European clicked open his holster and slid the weapon in. He then proceeded to make both Frappes with haste. I drank both. One for me. One for Todd.Please like this review and share Todd's story with your friends and family. We will not let his memory die with his pride.R.I.P Todd (2002-2020)Sincerely yours; Shelly.
I ordered a quarter pounder and the gal rang it up with cheese. I told her my daughter DID NOT want cheese. She said they had to put it in that way. I was confused. I said okay but no cheese and only mustard and lettuce. We got home and they put cheese on it. Normally we would not call but this has happened more times than once and we figured if we don’t say something it will continue to be an issue. So we called. Tony said to come in after he told my daughter to write his name on the receipt. My husband got there, Tony was gone and they asked my husband to go inside to explain. What a joke! I get that places are hurting for good help but seriously, find a better honesty system. We will remember to go to the McDonald’s on Randall road. My daughter worked at the one on Randall and Algonquin. Much better communication there!
I can't say anything about the food because they didn't even take my order. It says this McDonald's is open until 11 but when I went tonight, before 10:30, no one was answering. As I sat waiting in line I could hear the car in front of me trying to get someone to talk. That car waited a couple minutes, not sure how long they'd been there before I got behind them, then left. I waited another few minutes then drive to the window. There were people inside and I tried to get their attention with two short honks with no response, they didn't even acknowledge I was there, just ignored me. I know everyone is short staffed right now but if you're closing earlier, change the hours online! Or, if they decided to close early for whatever reason, TURN OFF THE OUTSIDE LIGHTS! When I left there were about 10 other cars behind me. Not the best way to keep customers coming back! You should talk to your staff so this sort of thing doesn't happen.
Didn't get a meal and everything is ice cold and no one will answer their phone.....horriable probably ran by a bunch of teens that don't care......and we know we won't get a call or a meal back that we paid for because they thinks it's fast food but it's our money.
Yes, it's a McDonald's and you know what to expect with the food. The reason this particular McyD's is so awesome is the people who work here. EVERY TIME I stop by this location the employees are very friendly and the service is quick!
you guys ALWAYS MESS UP MY FRICKEN ORDERS, I ASKED FOR 2 SPICY CHICKEN SANDWICHES AND 1 MCCHICKEN AND THEY GAVE ME 2 MCCHICKENS GET IT RIGHT OH MY GOSH
I don't know why I keep coming here. My order is never right. Order no cheese with extra pickles, get cheese and no pickles. Yet the special order tag is printed correctly and stuck to the top of my quarter pounder box. Sometimes the lobby is open, sometimes it's not. Both drive thru lanes are never open. I think these guys are just over worked and way understaffed.
It says this place is open until 11pm I went there at 5pm and the doors were locked..what's the deal?????That's soooo messed up I will never go there again and the food is horrible..ugh!!