Portilo's is a Chicago institution. There isn't a bad thing on the menu. If it's your first time try the Italian beef sandwich. If you're getting the food to-go or delivery ask for the sandwich dry w/gravy on the side. Then you can dip every bite.
Waited 30 minutes to get our food from the drive through. Apparently they forgot we existed and gave our order to the wrong car. How does that happen when the number is on your car? Can they not read? Perhaps simple numbers is too hard for them? Will never go back
Waiting for my food I was watching the guy with the black beard.Only the one with no mask preparing our food.Ahh...... I don't mind no mask, I don't care, but the way he was preparing our food- I'm going to skip the details. If you see what I sold you probably would never order your food from this place again.By the way the food was fine this is why I marked 2 star's.
This location has been the worst Portillo’s I’ve ever experienced. Not only do they happen to NEVER get orders correct, but they continue to never give the full order you pay for. Employees are so careless and have attitude when you ask for napkins since they never wipe the cups down before handing them to you. Management should focus on the lack of effort their employees provide, terribly ran location! This was my cheeseburger after waiting in a 30 minute line, and I’d show the rest if it wasn’t forgotten either!!
fast service, clean restaurant.
Always messing up the orders!! Missing either the sauce or cheese fries! All workers are always nice and friendly however, doesn’t help when they NEVER get my order correct!! I think it has to do with the way the order comes up. So you can see on the picture it says 2 TEND with 2 BBQ, well it’s supposed to be 2 BBQ for EACH order, and the 2 reg cheese sauce was for the fries ?
You can never have enough chocolate cake! I heard this place has been slower than usual so I ordered lunch and a cake online for pickup on a Friday afternoon and it was ready on the pickup counter exactly when I needed it! Staff was helpful
Hotdogs were very unique and tastes like a perfect lunch which was very good to eat.
This location is not run like the others, so slow and unorganized!The staff was struggling with simple hot dog orders like it was their 1st day on the job, this guy was putting onion slices on my hot dogs instead of the chopped onions that are actually for hot dogs!? and after waiting 15 minutes, didn't get anything the way we ask for it.Should've known something was wrong when the couple in front of me complained about waiting 20 minutes for 2 plain beefs and 2 hotdogs.On top of everything else, when I asked the hot dog genius where the manager was, he started mouthing off and told me the manager was busy.I will never go back to this location!
Had the Chicago style hot dog and of course it was great. The service was fast and great.