In town from out of state and was told by family that live here that Lou Malnati's is great pizza. Well based on my experience it's awful. Based on reading reviews maybe it is just this location but either way I'm not impressed and felt like I truly wasted $85 on 2 pizzas and wings. The pizza was mushy but the outer crust was hard enough to cut diamonds, the sauce was flavorless and the pizza just didn't taste like there was any seasoning. I ordered a Deep Dish the Lou which according to the website does not include meat. Well ours had sausage and I do not eat pork so of course I was irritated because I could not even eat the pizza. It was almost 10p so I did not bother trying to make a complaint and get a new pizza, so I just ate the chicken. Overall very unimpressed and disappointed.
Reliable, American style pizza. We like both the deep dish and thin crust. Good sauce!
Very tasty pizzas. Love the deep dish pizza. Place is easy to get to and find.
Yesterday I had a friend in town from another country. I asked what American food she wanted to try. She said deep-dish. I ordered a small cheese for the two of us. I've had a lot of seep dish in my life. This was by far the worst. I think they sold us one of their frozen pizzas heated in their oven. Either that or it was day old crust. It was so hard you couldn't cut it with a steak knife. The sauce was also very watery. I'm happy to spend $15 on a small pizza, but no a frozen one. Get it together. What a disappointment. I literally had to apologize to her
I landed from California starving and decided to order via GrubHub. After waiting for an hour for my food I call the restaurant and find out they never received the GrubHub order. Frustrated, I place the order directly with the restaurant. They then take another 90 minutes to deliver my small pizza and chicken wings! Food was ok but the experience sucks. Delivery guy was nice.
great idea-personal sized deep dish. It was delicious
I ordered online for curbside pick up, I waited out there for more than twenty minutes went inside asked if they were doing curbside, the employee said no, and I said how was I suppose to know that if noOne notified me. She said she did notify me and I asked how she said by phone when I made my order. I made my order online she said “oh no, we haven’t notified any online orders” The kids that work here don’t have the simple common sense to tell the long line outside that there’s no curbside. Even a paper with permanent marker could be outside telling someone. I turned around and let the people know and no one had any idea that they had to go in. Ridiculous
We love Lou Malnati pizzas. However we tried the Crust-less sausage and were disappointed. It was salty.Will stay with the regular pizzas
Ordered 1 medium deep dish pizza for delivery tonight. It came 15 minutes past the quoted delivery time which is annoying but not a deal breaker. The pizza was also luke warm but again not the main issue. The real problem was the delivery driver who called and asked what apartment I was in (I made sure this was included in my delivery address and checked it was on the receipt) next he asked me to meet him downstairs when the delivery instructions specify to bring it upstairs. I obviously told him no and that he had to bring it up so he tossed my pizza box at me. I wouldn't have tipped 20% if I wanted a poor delivery. He should be terminated.
Good pizza. Disappointed that it was not a dine-in location, though.