The customer service I received today was painful. I mean, it actually made my head hurt. The only employee working could not have shown and worked with less motivation. If he had been any slower, he would have been a statue. I really hate leaving such negative reviews, but unfortunately this guy warranted one. I really think he was stoned. Some people can function well when stoned. Can be very productive. But not in this case. Or maybe that was the problem. Maybe he wasn’t stoned enough ??♀️ When he finally finished making my one sandwich and I handed him cash to pay he looked at me stumped and asked me “wha-what’s this…I’m confused…what’s happening?” I had no words. I replied “I’m paying….with cash….” He then replied “oh oh, ya, sorry, I’m just really out of it. I mean I’m just really really out of it”. I am not even kidding. This was the exact conversation. I’m sorry, but this sort of customer service is not helping your business at all.
I do want to preface this by saying I have a lot of patience for customer service having worked as a cashier for a two or three years in high school. I usually do not write bad reviews but this particular restaurant deserves it. In my life I've only written two or three bad reviews for businesses. I had a horrible experience at this Subway located in the Walmart next to Garrity and Franklin in Nampa. It was 6:29 pm on a Thursday (March 17th 2022) and I was stopping it and to get a sandwich before I picked up a few things at Walmart. I remember the time because I double checked to make sure it wasn't too late in the evening. Since it was only 6:29 p.m. most subways are open in the surrounding areas. As I entered Walmart, this particular Subway had the metal fence slightly shut so it looks like they were starting to wrap up for the night. But the fence was still open at the entrance, so I entered Subway to get my sandwich quick and move on with my shopping. There were two girls working the counter. One of them was helping a couple in front of me and the other was doing some cleanup behind the first girl. The second girl glared at me when I walked in, then walked over to the fence and angrily shut the fence more closed to block the door. She then walked over to the first section of the counter that contained the meat and cheese, and without saying anything to me, closed the glass top. And refuse to acknowledge that I was there. Not once did either of the girls say anything about closing as I walked in, and there are no hours posted near the entrance to let customers know when closing time is. Instead the staff decided to be rude to their customers, because they wanted to leave early. I have never had this kind of experience before and I've been to multiple Subways since it's one of my favorite restaurants for fast food. I was blown away at the rudeness and inconsideration these workers showed. I will never be visiting that Subway again. The management should check who they hire and put some better policies in place if they actually want customers to come. They could go as extreme as firing the girls that were working since I imagine they treat other customers as rude as they did to me. If you're in the area you can go south on Garrity and find another Subway restaurant that's about a half mile away from the one in Walmart where they have better service than the Subway in Walmart did.
I order 5 foot long sandwiches and natie was was very quick and very friendly! I must say she has been the greatest employee out of all the subways I ever been to ! Thanks so much again !
I’d like to credit the girl who made my sandwich, I believe her name was Mariah. My sandwich was made great and my kids also said they loved it, maybe more than mine lol. From what I seen sitting there and eating my lunch, this girl was dealing with a rush all by herself and around this time and with the holidays they are busy and for her to be working alone makes me sad because this girl deserves to at least take a minute for herself and breath or there needs to be a second person there with her. Even though there was a continuous line she always greeted every customer politely. Just want this girl to be recognized for how awesome she was.
No safety precautions. No mask, then wipes her nose with her hand and goes to make my sandwich. I walked straight out. No hand washing, most unsanitary subway I've been to.
They did a good job. Sandwich was really good.
Well I would love to say it was a great experience , but only one employee was on duty. Waiting for over 20 minutes in long line of people for a sub. Your employee is a rock star. But the manager and owner should be ashamed for not being there to support him. An my food was great ,great service. Help your staff...
By far the most outstanding Subway lunch I have ever enjoyed! We had lunch there while waiting for a tire change, and every single aspect of the experience was spot on. The owner was super friendly, the employee who served us was attentive to every detail of our order, and portions were abundant. I'm so glad our flat tire happened in Nampa!
It really doesn't even deserve a star, but here we are. We showed up an hour before they closed looked at the menu, rang the bell and then was told that they are closing early because "they are training someone"...best business practice would be to train up to close and then stay extra to train on closing. Horrible service that lost out on family of 6.
Our of products bread and flat bread. Training needed badly on making sandwiches correctly.