I used to work at Subway for 4 years I know what can and can't happen with a sandwich and any more I just don't go to Subway because if I ask for less sauce they say they're not allowed to do that if I ask for more veggies they say they're not allowed to do that if I asked to add bacon on to a pizza they say they're not allowed to do that when I know very well that they are they're just being lazy and or are improperly trained and it either leaves me with a soaked sandwich that's super soggy or a sandwich that has so many veggies that I can't even eat the sandwich I have to spend half my time picking off extra veggies when I didn't ask for extra and a lot of the employees just tend to be very rude anymore and they don't want to help the customer they seem to try and find any way they can to tell you no so that you just leave so they don't have to do the work and it's just made it so I don't want to eat at Subway anymore even though I really do enjoy their food when it's done properly the bad customer service and the constant being told no you can't do that when I was trained that you could and I know things change but they don't change that much so I guess I'm not going to be eating at Subway anymore
Gonna cut to the chase. I ordered delivery through the subway app, it was delivered on time but had the complete wrong order. Drove back and the lady was extremely raunchy and rude. At first she couldn’t find my order, but I luckily had my order confirmation and then she found it. At the same time, A door dash driver came back for the order I was given and had brought back because it wasn’t mine. I had opened the sandwich and I didn’t have gloves on, and so due to the pandemic as well as general germs, the door dash driver requested a new sandwich for their client. The worker wouldn’t give a new sandwich for the other customer she said it wasn’t her fault and so she wouldn’t do it. They got me a new sandwich, but they wouldn’t refund the delivery because “it wasn’t their problem”. I ordered delivery because I didn’t want to go to the store and because I had other things as a higher priority. To not refund or take responsibility of something done through your own app is ridiculous, hence the survey.The customer experience was awful, though at least the sandwich was still good. I will order through Jimmy John’s next time because they always get it right and are honestly much quicker.
I am rating based on efficiency for food delivery I got there the sandwich was already on the rack ready to go great job
Its a true wonder how this place is still open.
Its a true wonder how this place is still open.
Don’t order online. They just keep making the in person orders and ignore the online orders. Save yourself the trouble and get in line.
Easy to get food after shopping
I go there all the time when I shop at Walmart to get something to eat, on my way home. Great service and extremely fast. I think it's the best Subway in town.
Terrible customer services Brown haired kid messed up my order 2 times before he got helped by a manager. Bread was okay and the meat was okay but the veggies were soggy and looked old and the cookies were also hard as rocks. I give it one star I'll return there again sometime and hopefully my review changes
I want through the drive thru, paid for my food, and they didn't confirm my order and gave me the wrong sandwiches. I had to return to get my correct sandwiches. They didn't apologize for getting it incorrect nor even offer a free drink for the mix up.