Rude staff, managers are atleast professional. They should honestly just fire and rehire the crew, they lack any customer service skills.
Sub Standard chinese Glop at its very worst. Only eat here if you wanna get MSG poisoning and bad heartburn. If I could leave a negative star rating I would…. Very unfriendly manager on top of it. Won’t set foot in this dive again!
When employees receive orders from online or call in the employees can't figure out how to work on the extra orders into the line. You have to be in their face to get your order made in a timely fashion. It is absolutely a waste of your time to order ahead.
Employee was pushy about add ons like you have never eaten there before, they have a huge menu lit up to read and food in front of you behind glass,Every customer how came through the door had to say no multiple times. I understand why some order on line then pick up
Spent a bunch of money on the family deal, order chow main fried rice and chicken, when I got home with my order it was all rice. Most expensive rice in my whole life.
Won't be spending money here again after today's experience. Ordered online for pickup through Uber eats, and when my husband went to pick it up the people in the store and the manager on duty told him that somebody else had our food. I called to tell them I have confirmation in the app that I ordered for pickup and not delivery and that my order status still shows available for pickup. Instead of attempting to help, I was put on hold without warning once, no response on the phone for about a minute and a half, and when I said there was a problem because they gave my food to somebody else, the manager hung up on me. At no point in the process was there any hint of willingness to help, no apologies made or anything. Now I just have to wait for the order to time out because more than an hour later it's still showing available for pickup, so that I can get my money back.
I like it. It's good food that's fresh...ish and ready for you. They are always quick with service even when they are busy.
Won't be spending money here again after today's experience. Ordered online for pickup through Uber eats, and when my husband went to pick it up the people in the store and the manager on duty told him that somebody else had our food. I called to tell them I have confirmation in the app that I ordered for pickup and not delivery and that my order status still shows available for pickup. Instead of attempting to help, I was put on hold without warning once, no response on the phone for about a minute and a half, and when I said there was a problem because they gave my food to somebody else, the manager hung up on me. At no point in the process was there any hint of willingness to help, no apologies made or anything. Now I just have to wait for the order to time out because more than an hour later it's still showing available for pickup, so that I can get my money back.
I used a pre-order option to make my a la carte selections this time. My order was ready right on time & waiting on a rack for me to walk in & just take. Very convenient! My order traveled home well, was hot & ready to eat.Orange Chicken, Beef & Broccili, Fried Rice, Chow Mein, Egg Rolls & Crab Rangoons......all tasted wonderful dressed in traditional sauces of hot mustard, soy sauce & teriyaki sauces!It was a very comforting meal with lots of left overs to enjoy in the days to come.
Great food, my kids and I come here all the time after karate for a treat