Ordered from website, only half the food was delivered. Restaurant took zero accountability. Used to love this place, will never eat here again.
Made reservations for 18th birthday party for 12 people. Showed up and they told us they didn’t have our reservation. Very sad. They could not help us, so we had to find another place to go and eat. Their loss…. ?
Kyotos!!! You've done it, again! The remodel really added a great feel to it. And to top it all off. The sushi! Hands down the BEST sushi around!! No restaurant around here is as consistent as y'all, when it comes to your sushi. Thank you for keeping some of the older rolls.If you're second guessing yourself about trying this place out. Don't! Even the hibachi style cooking is some of the best around as well! Thank you, always, for the awesome experiences we have each time we come here.(Before anyone complains about the rolls in my photo having way too much sauce. I asked for double sauce ?)
Great atmosphere! We were there with a small group on a Wednesday night at 6:45 and every table was full. Reservations are definitely recommended as there will be a wait on the weekends.The hibachi chef was engaging and fun to watch and the food was flavorful and delicious.You are started out with a small bowl on onion soupand followed by a small salad, which you eat while the food you ordered is prepared in front of you.I loved every bit of the experience and will be back to try more of the menu!
This establishment is trying, but there are still quite a few hiccups from our experience. We would like to return, if they can fix the service issues.Pros-Good amount of parking in the rear of the building. The owner was present, gracious and checking on all the tables. Very proactive, friendly and professional as I spoke with him after and he was genuinely concerned about our experience faults. The place was hopping on a Saturday night and I took that as a good sign. I overheard other guests say that the previously bad bathrooms had been updated nicely. People that were offered appetizers, received them promptly and they looked amazing and generous. The ginger salad dressing was delicious with nice amount of ginger. Chef was fun and went around the table confirming orders. He knew what we ordered. When items were forgotten, he was proactive on getting them quickly. Servers came around frequently for drink refills. Shrimp toss is always a fun part of the show and the chef did a great job.Neutrals-The grills were much smaller than other Teppanyaki style restaurants. Soup was not bad, but just okay. I ordered the salmon & scallops and my husband ordered the salmon & steak.Cons-Seating was tight next to strangers. Not sure if they remodeled, but the carpeting didn't appear clean. Tried to order house iced tea, but they only carry Lipton, so we ordered water with lemon. House made tea is easy and cheap, so why not make it? Our water arrived without lemon or straws. We asked again and our server brought out the lemon, but forgot the straws, so we had to get up and go to the bar area to get straws ourselves. Server asked the table if anyone wanted sushi, we did not, but later she brought out appetizers as well for others, but we weren't asked. The fork was not polished, with a large soap stain. No knife provided for proper eating and no steak knife, which was actually needed for the sinewy steak. Salad was the cheapest mix you can pick up from a supermarket, just lettuce, crouton dust and cabbage. No tomato. No cucumber. We were the only 2 to order plain steamed rice, as all others got the fried rice. Guess what was forgotten? The chef called to the kitchen for our rice, twice. Veggies were meager. Usually you get so much veggies that you can't finish, but not here. Again, this is not an expensive item for the restaurant to be cheap. The chef was serving the proteins, but for us, my husband only got his steak, no salmon. The chef called back to the kitchen for a salmon to cook. I only got the salmon and he called the server over for my scallops. She came, didn't understand his request, shrugged her shoulders and walked away! I heard him and knew she made a mistake not asking him to repeat. He called out to the kitchen a 5th time in total for our orders. I finally got my scallops after everything else was eaten. Don't expect much of a show here, there's nothing except the onion volcano and egg tossing. At other restaurants, I've seen egg catching in their hats, grill writing with egg whites and knife tossing. Here they just banged on the edge of the grill as they salted the food. We finally got all of our food and thanked the chef. I've never before left a teppanyaki restaurant hungry, but here the portions are small. I'd definitely recommend ordering appetizers, if offered. At the end, the server asked us what we ordered, odd as she had taken the order in the beginning. She remembered the gyoza for some guests, but then while looking down at her order pad, she said, "no one ordered sushi, right"? Yes, 2 people had, but they choose the opportunity to be quiet. For some reason, everyone's checks were run, except ours, after she picked up our cards, she went back, sat down and was chatting with the other employees, while we waited. Finally, we got our checks. Oh, the sushi bar did tell her of her mistake and the guests did pay for their sushi.Thoughts- I did speak with the owner, privately afterwards and as we were the last table, I didn't want to take up h
If I could give it zero I would and its not about the food because we never got to dine there. We made reservations for our anniversary for 6pm yesterday, they said not necessary but a good idea. I received a text asking if they could move it to 6:15pm and we were ok with that. When we got to the restaurant we were told it would be another 1/2 hour and at this point we were done and left. I see a lot of folks giving favorable reviews but we did not have that experience.
I loved it before and love it still. The remodel looks great! The food and service were outstanding!
Been going here for years! It's beautiful after the remodel and food and service is great. I give it a 4 because you can smell some raw sewage from the bathrooms occasionally and their food portions are small in the combo section for the price. The food is always amazing though!
Staff was friendly. Sat at the sushi bar and was served efficiently. I've been to dozens of Japanese hibachis and found this one in the middle of the pack. The sushi was far better than hibachi steak from the kitchen. The texture on the filet mignon seemed old. If I went back I'd try sitting at the grill for fresher meat.
We love Kyoto’s and have been excited to try it again under the new ownership, expecting big changes, but were pleasantly surprised to find all of our favorites- The Spicy Johnny roll, the 99 Roll, fried rice, and hibachi meals to be exactly the same and still so delicious. The only changes we found were some much-needed renovations; the new layout, decor, and bathrooms are so clean, attractive, and comfortable. If you loved the old Kyoto’s- you won’t be disappointed with the update. If you’ve never been before, you have to go!