Visited for mine and my husband's birthdays. The ninja turtle is the only thing I drink from there
It was a rainy day, Manager Ashley in this Dutch bro location, she made my order wrong but instead of saying sorry or whatever she could say, she forced me 4 times to get out into the rain and throw away the cup of coffee that I did not order. The rain was pouring outside that day and I was at the window to get my coffee quicker than I would get from drive thru. Of course I waited probably 15min outside and when I finally got the order it wasn’t what I ordered, but the manager Ashley she really had to make me to take the wrong order and throw away for her to the trash can that is outside of theirs kiosk by the pavement. She kept argued me to toss out the order of coffee that I did not order while I was refusing to do so. She had such a rude way to talk to a customer. It felt like she wants to play some kind of power game by saying that is “protocol” so I answered back to her that I do not want to touch the cup that I didn’t order, then the manager Ashley was taking it very personally and asked me “why not?” .. I cannot believe this
Good place for coffee and smoothies an vary friendly people.
Needs better attention to detail..... The music is BLASTING LOUD and the people who take drink orders can't hear properly. This is the third time in a month they have gotten my order wrong. And for $6 a pop that is very disappointing. The attitude is too lax when it comes to the order taking.
So Dutch Brothers is our place to always go on our days off. We've never well i can't say never had an issue. I believe that we have had a few time nothing to bad but nothing they didnt fix right.
The people that work at Dutch brow are very nice but every time I go there now I get nothing but ice in my coffee drinks it’s getting to the point where I’m not going to go there anymore , putting a quarter of the cup with coffee then the rest ice when you pay that much is a ripoff.
Today's visit was frustrating. They have closed one window down to be more time efficient a while back. I feel like it doesn't push us out any faster if the staff has no sense of urgency. It can literally take 15 to 20 minutes to get a drink. There's no urgency lately. The car a head of me today was an employee. He sat at the window for 5 mintues talking to his co workers about his new car. These kids are standing around his car having a full conversation about it while cars are lining up on Fairview. I have been coming to this location since they broke ground 11 years ago. (I think 11 years ago). Staff has changed and gone but this current staff is a 50/50. Some of them are cordial and actually listen to your order and the other half are just pre occupied and make you feel like an inconvenience because they didn't pay attention to your order. I'm loyal to these folks but it's been challenging lately.
Best dutch bros in the chain as far as I'm concerned, cute girls, friendly staff, makes the drinks above and beyond.
DB is Superior!!! Thank u all sooo much for all your hard work and fantastic service!!! May God continue to bless and keep u all! ?
I always love going here! My drink.. Medium Caramelizer Picture perfect, extra shot, double extra sweet, w/ soft top.