Ordered two watermelon mint teas and a bagel with strawberry cream cheese. We got home and the teas had no watermelon flavor at all. The bagel was not good as was difficult to chew and the cream cheese was regular. The cream cheese was not a big deal to me that they got it wrong. Why did they ask? The teas and the bagel were awful so I called and spoke with Kelly. He said he guessed I could come back. So I did. Once I got there he asked where the other tea was. I brought one with me and the other one was thrown away with the bagel/cream cheese. He remade the teas but said he had made them right before. This time they turned out super super sweet. I would think there is a certain way they are made. Seems like he dumped in the watermelon syrup this time just because. He said he cut the bagel himself and it was fine and that he doubted if he made me another one I would even like it. I said ok. He gave me a credit for the bagel. He then said next time bring a receipt. I did have the receipt and showed it to him. I stopped coming to this location a while ago due to the poor customer service. Now I will go across the street to Jamba or SB before I go back to this CB&TL. They need better training not only with how to make the drinks/food but also customer service.
Delicious freshly made coffee, and tea. Great selection of breakfast items and treats. Great service but be patient they are short-staffed but worth it.
Good drinks and nice employees. We have been here 3 time this week.
Yummy, just a little slow lately.
I want to give a big mahalo and shoutout to the employee named Kelly! He did an amazing job it was quite busy and he was running the floor, taking orders, preparing the drinks, and still provided outstanding customer service. Attitude and approach was nothing but Aloha! Mahalo Nui Loa! Awesome employees as such deserve to be recognized, I don’t really leave reviews but this felt like a definite must! Big mahalos again!
Huge menu difficult to read even more so when you are being rushed by order taker. Would not consider the sugar drinks to be coffee
I love coffee bean, but some of the employees are very rude.
Okay frozen coffee drinks
Went with my wife, she enjoys s drink they have there.
Just checking it out did not order anything yet.?