We spent a week in a 3 BR Premier Ocean Grand Residence. It was fantastic. The accommodations were perfect; the view was awesome; the grounds are amazing (as is the pool); the food is great, and the staff could not be nicer or more accommodating. I’ve stayed at many of the best hotels and resorts in the world, and I cannot think of a better experience than we had here. It is eye watering expensive, but I felt that there was value because everything was basically perfect.
First off, the property is beautiful and well-laid-out. They were a little late in preparing our room, and we arrived a bit before the 4pm check in, so we had to kill a couple of hours before the were able to let us into our room. They upgraded us from a 2 BR to a 3BR suite which I appreciated. Following our first morning in the unit, we found a giant (>3 inch) cockroach dead on the kitchen floor. I forgive this as we never saw any other evidence of pests in the unit during our stay. The layout of the resort is exceptionally convenient, with everything easily accessible from the unit we were in (5102). Service was inconsistent. Laura at the front desk was exceptionally kind and friendly with my 4 and 7 year old. The pool staff was somewhat standoffish and not very helpful. Though I tipped $20 twice, the pool attendant just threw towels and covers onto our chairs. He didn't even take the time to put them on properly, and he made zero effort to be friendly. I ultimately stopped asking them for help and just did it myself as they made so little effort. Housekeeping was inconsistent. Sometimes they were exceptionally thorough, others there was visible dirt on the floor and food residue on the table. There were a few other minor misses that I won't bother to lay out here. All in all, we had a good experience, but I would not say it felt like a good value for the extraordinarily high price we were paying. We're not very cost-conscious, but I expect more consistency a this price point.
This is an exceptional resort. It is truly one of the most beautiful places I have ever visited and the service is wonderful. We stayed for 8 nights and enjoyed every minute. Before arrival, we arranged several tours with the concierge and found them to be incredibly helpful with trusted tour providers. All the rooms have a huge lanai and a gorgeous view. Housekeeping, servers, valet and bell staff were all amazing. The pool is stunning and has so many different areas, we never felt crowded at all. I think there was only one day were it was difficult to find chairs by the pool. I did feel like the spa service was a bit bumpy and hopefully that will improve. They do offer massages in an outdoor setting and that was very nice. I wouldn’t hesitate to return to the Montage.
Great amenities. Quiet and relaxing.
We ended our stay on Maui at the Montage, and we were absolutely spoiled from check-in to check-out! They upgraded us to a 3 bedroom, premier ocean-front condo (we had reserved a 2 bedroom) and it was pure luxury. Rick helped us from the moment we made our reservation and was very responsive to any requests or questions we had and helped set up many of our activity and spa reservations. The cabanas at the pool are a nice reprieve from the sun, but you also have chairs set up right next to your cabana rental if you want to soak up the rays. The pool staff was amazing and very attentive. I would also recommend a meditation session with Ana. She helped us understand the principles behind the meditation before guiding us on our journey. A fabulous way to start your day! Cane & Canoe is the perfect place to grab breakfast or a romantic dinner. On our last night, we chose in-room dining on our patio, and our server set everything up wonderfully. Excellent food and another gorgeous sunset! Montage Kapalua Bay is luxury at its best with a top-notch staff, amazing activities, and fabulous on-site cuisine. We most definitely will be back!!
This is a top tier resort with incredible service, views, and amenities. The spa is also very nice, and I would highly recommend one of the private massage bungalows. This resort is also in a great location on the island with many golf courses and restaurants around.
Stayed here 4 nights in July and had a wonderful stay. When you are spending $2500-$3500 a night expectations are high but I felt like they were met and I would return again. Preferred it to the luxury hotels we have stayed at in Wailea. Pros: - Excellent secluded location in Kapalua - welcome leis and private tour on arrival. No delay at check in - Beautiful spacious rooms with ocean views - big lanais to sit out on - Beach service was close by and chairs were complimentary for Montage guests ( can get crowded) - Pool area had readily available chairs - Pool service was pretty quick for most part - valet service and bell service great - Escalade drop off within Kapalua or Kapalua shuttle readily available - twice daily housekeeping was very good -nice spa area Cons- - a bit far compared to other luxury resorts - Food options need more variety( kids menu was exact same at all restaurants) - Fitness Center doesn't open until 7 am. For those with big time zone changes it is a bit late. When we got there 5 minutes to 7 there was already several people waiting and ready to use. - Specialty drinks at poolside could be better. Wines were good.
Best place ever. No words can describe this place. What a location, what a service and what rooms! Speechless. You do pay *alot* for this but you get a great value for your money
We spent our first three nights in Maui at this resort and had an incredible time! The view and the ambience… all of it exceeded expectations.
Great location and very relaxing. Been to many luxury Hawaiian Island luxury resorts such as Four Seasons, Grand Wailea, Kea Lani, Mauna Kea, the Orchid, Mani Lani etc etc. and what makes this place magical are the long tenured employees. Kiha, Henry and Jerica at the Hana Hou bar and Ricky, Teehee and Gabe down on Kapalua Bay. Top notch service and most importantly the aloha spirit. We have been coming to this property 6 or so years and we plan to return for many more family vacations. Hopefully the smiling tenured employees will greet us for many years to come.