We arrived at 9:40 and the shop was empty but the employee refused to serve us. She said that they were short staffed. How many people do they need to scoop an ice cream?! My 2 kids were completely disappointed . Will not be returning!
Very friendly staff, and the birthday cake for my daughter was delicious. Mahalo!
Good quality ice cream with frequent specials
The ice cream is good but it melts too fast cause it's so hot in kihei
Just went into this cold stone sept 25 2021. I’ve never left a bad review but wanted to bring attention to the 2 young girls working this evening. They could be new but proper sanitation should be a must ALWAYS: From your first day to your last day. The girl had NO gloves on going in scooping our desserts, grabs my card same dirty hands then gets started on the second dessert still same gross hands. Hands me my card back with ice cream and peanut butter all over it i still paid and still tipped because you are still working BUT.. please note cleanliness should a priority. There was no line, no one else in there besides my family. My boyfriend was so grossed out he said never mind on his ice cream and we left after paying and my shake went straight to the trash. This is how ecoli and other diseases are spread.
Great speed at making delicious ice cream
Unfortunately, I don’t get to go to Cold Stone very often & my visits are usually spur of the moment. I had dinner reservations nearby with a long wait time so I splurged & had dessert first. Definitely a delicious way to kill some time.
Although this place was jam-packed with a family who couldn't decide what they wanted(about 10 of them), and holding up the line, and then had the nerve to not tip the 2 young ladies working for all their hardwork wasn't right at all. Just MINDBLOWING how rude af people can be
I can understand ice cream that’s made & mixed by hand being a bit more $$ but from the moment we walked into the store, this rude teenage girl had a bad attitude—threw the ice cream on the slab and did two chops and threw it in a cup or cone. Not even what the menu said would be in it. We ordered for 3 people and had the same experience the whole time. $27 for 3 small ice creams and a bad attitude. Ha I will not be here again.
Ice cream is always good, but new workers need to be trained a little bit more. Ive been in here 2x and the 1st experience wasn't that great with the young boy we dealt with. Made a shake which was an easy banana shake rather then a specialty shake & very watery, was very upset & left. Today we went in, the young girl was very friendly and although she didn't quite get my right order, made it simple to throw the rest of the stuff together to complete my order.