Let me start by saying we’ve had KFC all over the world and always love it. This location near our home in Kailua, Hawaii has been the only KFC that has been consistently poor. (Not sure how they are able to stay open as a KFC). I would have given one star but I gave two for fast (however not friendly) service. The chicken pot pies we ordered were not normal KFC pot pies. They looked like the standard pot pie from the outside but when we broke open the crust, it was full of dry chicken, mashed potatoes (huh?) and a few veggies (counted 5 pieces) thrown in. NO SAUCE at all; just just a dry mass of chicken mixed with mashed potatoes. if we wanted mashed potatoes we would’ve ordered the famous bowl. The normal KFC pot pie has leftover chicken (makes sense to use that!) and lots of veggies in a savory chicken sauce. These were nothing like that. We won’t be returning to this location due to too many problems in the past. Not sure what’s going on with the management there. Their fried chicken always tastes stale like it’s cooked in old oil. We’ve tried it several times hoping it will get better but it never does. That’s why we opted for the pot pies this time. Can’t screw them up right? Wrong! The pot pies weren’t any better than the chicken. Such a shame. We have never experienced problems like these at other KFCs. Wish corporate would come out and retrain the team.
The reviews here are harsh but correct. I wrote a glowing review of a KFC in Seattle. This place is the opposite. 12 piece bucket consisting of 6 drumsticks 3 probable thighs and 3 strange unidentifiable pieces horribly cooked and battered. Doesn’t even taste or look like KFC. How can this place stay open? Turned off of this franchise and KFC for a long long long long time.
First off the man at the drive thru had no customer service skills! We ordered a chicken sandwich combo and a three piece chicken meal. The prices of chicken were super tiny plus half the meat was gone on the drumstick! We could see the one whole side of the bone! The sodas were awful! I don't think they've cleaned their nozzles in atleast one year! Tasted like the smell of mildew! We hadta rip open the bag because they tied it in a tight knot! Then there were no utensils or napkins!!y chicken in my sandwich was mushy and absolutely tasteless! They should be ashamed of themselves! I was born and raised in Kailua and it's sad they don't take any pride in their restaurant!
The new spicy fries are awesome but some establishments aren't taking much care in preparation and they be oily
Disgusting, absolutely awful didn't even eat it.It was such a waste of money.Ordered from the app JustEat it arrived stale and barely warm. Disappointing as we love KFC.
Service was great friendly service
The chicken was old service was terrible somebody needs to shut this place down
Gosh I really hate giving reviews based on negative experiences... Just because maybe you go somewhere and you don't have as good of an experience as you might expect, and it could be for several reasons that the people working there might not even have much control over... So I'm never quick to judge negatively off a one time experience... On that note I've been to this KFC 4-5 times now... And the service is pain stakingly slow...I'm pretty sure they are understaffed and might only have 2-3 people working, but the truth is drive thru is a not good ... The person address you through the microphone could use a bit of training on customer service. They are usually out of stock on several things for whatever reason. Just really feels like it's a location barely hanging on by a thread and operating on fumes. I hate saying all this and I hope they can turn it around... I'll try again I'm sure in a month or so as I get my KFC cravings. On a happy note the food is always great though.
Food is awful ? and l was hungry didn't or couldn't eat customer service was fantastic
Well this chicken is world famous but Kailua franchise is not doing any justices, the chicken was bad I mean, crispy to the bone, it’s so dry!!! I never eat KFC if I’m going to eat fry chicken it’s Popeyes at my house. If regional or the Cooperation read this review, you got to shop this place and completely re-train your team at the Kailua location. It’s horrible food. Not Finger linking good that’s for sure!!!