The food and customer service couldn’t have gotten any worse. The dude that was making the food was touching everything that you shouldn’t touch while making food. The rice was crunchy. The steak had no flavor. My dog could make much better food than this place.
Website says it closes at 8pm, I show up at 7 pm and all food is put away. One employee standing around with zero communication and customer service skills. I’ve eaten here on a few other occasions; usually the food is handled poorly and employees lack G.A.S. MCBH families deserve better… what a disappointment.
Employees do not want to work. They close an hour early & look at the client as if they have 3 heads when coming to order off of their menu at 1900. During lunch they don’t want to remake items they run out of & have an attitude if you’re ok with waiting for them. I had so much hope for this restaurant and am sorely disappointed. If I could I would give it zero stars.
Let me begin by first stating that I would not refer anyone to this establishment, the employees are in dire need of cross contamination training and it’s only a matter of time before an unlucky customer wished they read this review before consuming their sloppy handled food. Upon ringing their bell for service a young man with fully stained top and bottom black clothing begins to take my order, I immediately see he puts on clear gloves which I think to myself is a good sign of balance. He starts scooping my rice and has difficulty getting it into the tray which then he begins to slap the spoon down onto the tray resulting in rice flying all over the counter and on top of other containers of food. Note that there is already different parts of the menu scattered on top and in between several of these containers of food. As we move down the counter to the veggies the next thing that caught me off guard was the manner in which he hand swiped the rice and other parts of the menu off the counter as if he was doing a lap or two in the pool. It was a bit comical at first but with a closer inspection I saw the food smack the already soiled and dirty cabinets that were directly behind the counter and I can’t imagine the floor. I guess what topped it for me was when it was time for the veggie selection, none of the veggie trays had utensils so with the same hand he begins to scoop out lettuce, tomatoes, corn… and then it occurred to me that throughout this exchange of services he was constantly adjusting his mask with the same gloved hand. For some reason I still paid $13.48 and maybe out of disbelief but it took the ride home to realize what the risks were and the overwhelming regret of paying so I threw out my Carnita Bowl in the trash. Blue River Mexican Grill needs to work on their housekeeping and employee training on properly handling food. If upper management is curious on who was on shift tonight Dec 20 at 6:46 PM don’t forget to check the schedule.
As the kid who made this travesty of a burrito prompted me to enter my debit card into the card reader without hesitation as if nothing were wrong I was flabbergasted. Did this child really expect me to purchase this like this? Is this how they teach their staff how to fold burritos? The employee then proceeded to try and convince me that it is supposed to be wrapped like this for easy access. I may have even been convinced because of the confidence in his lie, but it was just so... ugh. I then told him to go get another foil to cover it while I tendered payment, and then proceeded to cradle this "burrito" with two hands back to my car.
Out of majority of the sides and 2 proteins, but didn't know until food was already being made. No sour cream, no guacamole, no Pico de Gallo, no tortilas, no grilled peppers and onion, and still wanted to charge extra for queso. Still paid full price. Steak was Blane and bowl was dry overall. First and last time. Waste of my money.
Just Got 2 bowls thru Uber .. the bowl was nearly empty and the rice was hard as if it was either not cooked or been sitting out.
A bit pricey, but my burrito was tasty and filling.
Guacamole is good, costumers service as well. Food wise, stake is too had, and rest of the food need seasoning. Too expensive for what you pay for.
Great people, good choices and the best Queso on the island.