Server was attentive, yet patient with my indecisiveness. All the food came out fast, hot and delicious, except the hashbrowns. They were on the tepid side and not as crispy as I would've liked. That lost them one star. It was also disappointing that they didn't have all the flavors of syrup on the table, like in the old days. Not sure if this is a COVID thing, or not. I hadn't been to an IHOP in 5+ years. Will return when I crave pancakes!
If I could give it 0 stars I would. My husband and 3 year old daughter ate here for valentines day. The food left us with food poisoning. My husband, 3 yr old daughter, and I all have food poisoning. Constantly throwing up, I am disgusted of the thought of how they may store and prepare their food. We got pancakes, eggs, bacon, has browns, and frenchtoast. I would not recommend eating here. This is the worst I have ever felt.
This restaurant was within walking distance of where I was staying. There was a 30 minute wait due to them being short staffed. This also affected how long it took for our order to be delivered. Everyone enjoyed their pancakes which were light and fluffy.
The staff member who sat us wasn't friendly at all, but our waitress was amazing. Food was what you'd expect from IHOP, and it came quickly.
They advertised they had gluten free pancakes. When I got them, I asked again if they were gluten free. Assured me they were. I have been sick all day. They were NOT gluten free. The girl at the check-in station was more than rude. Not going back
Loved it here, staffs were super awesome and friendly. Even complimented my new tattoo when I was in Hawaii. Would love to come back when I'm in Hawaii again! ?
Lamest Ihop I ever been to. Only maple syrup, nothing else. This is a pancake restaurant. Where is the selection. Every ihop across USA has minimum 3 pancake syrups. Not going here for pancakes.
Ugh, if you wanna pay $4 for coffee then this is your place. I felt the place was overpriced for what we’re used to ihop prices or outside. Hence why the 2 stars. The food was average. We got some breakfast meals. The pancakes were good. Won’t go back here again. Servers were pretty nice but not worth the money.
Ihop in Kahului not bad. But it can't be known for pancakes if it only has maple syrup. This is Hawaii, you need coconut syrup!! Cmon guys. Or at least a variety with blueberry. Ihop here is not known for pancakes. Every other state has at least 3 to choose from.
It is important that you stress customer service towards your customers as they first enter your establishment.I have witnessed your hostess speak harshly to the customer's on having their ID'S and vaccine cards ready as they enter the front door. She also stated to the customer that it is stated on the door! Please notice how many papers are on your door. This hostess was loud, rude, and very obnoxious. Every customer that came through that front door that didn't have their ID'S and vaccine card ready was spoke to very harshly and rude. Don't ever have her cover the hostess desk. She was an older lady all in black. At first I thought she was a manager, but there is no way you would have that type of manager representing Ihop!! I could only imagine how she would treat her workers. On that day she had a young boy(7/8 year's. Old) helping her.As customers we know how short handed everyone is. We are patient most of the time. I'm sure you have rude and demanding customers, but you are a business that services the community.I applaude your servers as they work very hard to give good customer service. There is one server that needs to be address. She works always in the morning and she is a heavy set woman. She is rude, slow, and never smiles. She made one of the ladies that buses the tables to tell a customer that they can't sit on a chair at the podium in the front as she waited for someone to take her name for a table. That customer waited for a long time, not even to be acknowledged that someone will be with her momentarily. But afterwards a young lady finally apologized and she would be right back to help, only to be seated by the bus person that told her she could not be sitting. That customer explained that she was waiting a long time and got tired standing so she grabbed a chair to sit while she waited, only to be spoke to harshly. Well the customer reacted harshly back and explained why she was utilizing a chair. Again she was spoken to harshly for her ID and vaccine card. She was asked if she was dinning alone and her reply was there was another person waiting outside. She was asked in a harsh voice why is she not here with her. The customer replied that the sign states on podium one person allowed inside at a time!!!Please please re-train these worker's who represents your restaurant because we are thinking twice about coming back to dine. Let me tell you we eat there a lot because your prices a reasonable. Let me tell you this...WORD OF MOUTH IS VERY STRONG. I would not ever bring or recommend anyone to eat at your restaurant if this continues and I spoken to other people that feel the same as I do.