The servers were pleasant, cheerful & good-natured as we enjoyed our first (yes, our first) Jamba Juice orders. My cousin had a large Lychee & I had an Orange Dream. We added Boba to each & they thoughtfully provided a little cup for the overage of mix caused by adding the generous about of Boba pearls so we "got our money's worth." Honestly, for the price that was greatly appreciated. Great customer service!
Service is fast and friendly. Giving 5 stars just because of the serviceI ordered an acai bowl take out. Not only was it ready before the time expected, it was nicely wrapped in a package with a spoon napkins and with my name on it, ready for me as soon as I walked in.
I’ve been a Jamba customer for years and the Kapahulu store is the best of Hawaii Jamba’s. They have the cleanest store and there’s 3 or 4 employees that are really awesome with customer service; I see them working harder than some of the others in their team shifts.This store also has the worst of “Karen” customers who are very rude and complain about the silliest of things. Unfortunately the store policy lets customers return smoothies and other food items if they simply don’t like it. Pretty much every time I’ve been there, there’s always some nutcase customer complaining about a drink not being sweet enough or a smoothie being “too thick”? So far the dumbest complaint I’ve heard yet, that literally made me laugh out loud, was when this one lady complained that her smoothie “wasn’t cold enough”! She returned the smoothie and they had to make her a new one…?!Seriously, management needs to scratch that policy because it’s very wasteful and it raises costs for everyone. When I see product being thrown away like that, I can’t help but wonder about the waste this Jamba store makes per day because of that irresponsible policy. It’s not environmentally friendly at all…Furthermore, I’ve seen customers take advantage of the policy as well. They’d order one smoothie and complain about it, so that the employee has to remake a their smoothie. That customer then walks out with an extra smoothie, for free.That policy needs to be altered or removed. I don’t know about the other stores but Waikiki area has a lot of scam customers, bums and Karen’s. I know this because I use to work in customer service in Waikiki, so I’m 100% sure, that the employees at this store get the worst customers. Locals too, not just tourist. So I just wanted to praise this store because their staff does an awesome job (some of them) and they have a ton of patience in dealing with all the nutcase Karen’s, scammers and bums that hassle them daily. I will continue to come to this Jamba mainly because of the service and the quality of my smoothies are consistently good. Some of the other Jambas could really use improvement with their service; which is why I don’t go to the others. Keep up the good work Kapahulu Jamba team!Aloha :))Jay
We purchased Acia bowls but ended up getting a juice. We are totally disappointed, not going back again :( and not gonna recommend too.
addicted. this place just does it so well
Friendly and fast service on this particular day. Small parking lot.
9/7/21 the guy making the juice needs a break his energy is off and maybe that is just for me. Treat each customer fairly
My favorite reward after a morning workout!
Great mid day snack ?
Jamba juice is always good. Nice that the Hawaii location has local flair. Parking can be challenging at this location