IL Gelato Cafe Kahala

4211 Waialae Ave, Honolulu - 96816
179 reviews
Ice Cream Shop Gelato Ice Cream
(808) 732-3999

Walked up to the counter while the 4 girls who were working (FOUR!) were in the midst of juicy gossip. 3 girls looked at me (made eye contact) yet continued to carry on in their conversation. While I was standing there waiting to order the cashier (I assume, she rang me up) finally turned around and took my order. That should've been my cue. I ordered a pastrami, sauerkraut and swiss panini. Instead I receiced a grilled panini sandwich sprinkled with paper thin pastrami scraps, very little cheese and sauerkraut. I had more sauerkraut than anything else even though that wasn't much either, and even that was over powered by all the bread. Do not order their sandwiches! Unacceptable IL Gelato Cafe! Is this how you make paninis? If so, remove them from your menu or label them properly such as "panini flatbread sprinkled w/ xyz." That's more appropriate and less deceiving to your customers. Maybe just stick to gelato and sorbet, cause your "sandwich" was trash. So disappointing.

Herpes cure permanently received permanently

Aloha, fast & great Service. Coffees were excellent & a great place to relax/people watch.

Excellent food and service. An expansive array of delicious flavors. Staff was extremely courteous and served me quickly. Kamarra was especially helpful.

We already knew the brand from the north shore and stopped after a beach day on the east coast at the Kahala Mall for a Gelato and Smoothie. Great quality and taste!

Kreative und gute Eissorten. Supernettes Personal …sprechen auch Deutsch, dafür ein extra

During breakfast and lunch hours it gets very busy. It’s only manned by one person per shift. If you’re patient, the workers here are very friendly and attentive. The food, beverages and gelato is excellent. My favorite venue here in Kahala.

Terrible favors and bad customer service

This is my favorite “go-to” place at Kahala Mall! The Gelato is famous and the best on the island. Perfect taste and great texture! During lunchtime I get a Panini, the “Firenze” is my favorite one. Super friendly staff - love it!

Fantastic service, the staff are knowledgeable and very friendly... Products are always top notch...