Paid almost $7 for a 3 scoop sundea. They apparently don't have hot fudge there so I got charged for a sundea but only got 3 scoops of ice cream. The scoops are the size of a golf balls. When I asked about the hot fudge I was told they don't have hot fudge.
Young man that served my crew was decent until he was serving my friends cousin. Not sure where the ball dropped but once you toss someone one food at them. Not hand. Not place down but toss. That is a new level of disrespect. I have never been more embarrassed nor furious at the lack of customer service. Luckily the manager did not share the same disposition. She was very caring and understanding. Will not be returning.
When your hours say you close at 10 pm......you close at 10 pm--not 9:30. I do not care how bad you want to go home. The employees were inside like theyWere opened but had the doors locked.
Trash- They used to be decent, but not any more... out of chocolate ice cream.. cookies & cream...hot fudge... never have the dairy free options. PLUS they don't offer military discount any more. I've watched them go downhill over the last 2 years. Not the Baskin-Robbins you're accustomed to.
The ice cream was good but the waffle cone was the worst I've ever had. I had to eat the ice cream with a spoon.
Greeted by a snarky employee who was very curt. Ordered a triple scoop of ice cream.... there was barely enough ice cream in the cup to be considered one scoop! The cup was sticky with ice cream on the sides as well. For the price I paid I could have bought 4 containers of ice cream and had ice cream at home for a week. This place has changed! Long wait times, over priced items and subpar service.
There were 5 employees all of which were working the drive through. There were 5 of us in line inside. I was there atleast 10 min before they acknowledged the first person in line. Our drinks were fine but they need to pay attention to both parts of the business
People with large orders should have to come inside or pull to the side. We waited almost 30 minutes in line for ice cream. I called the store from my car and she said they had a large order to prepare. Then the next car was long. Drive through should not be for long orders.
The crew at this location were too interested in talking with each other to provide good customer service. One employee rolled her eyes at another customer who mentioned that his order was not correct. She replied that they were out of a donut item he had ordered and shoved the bag to him; she did not offer a replacement. The customer had to insist. The location was not extremely busy but it took twenty minutes to get a cappuccino! It was handed to me with the contents dripping all around the outside of the cup.
Alway the best ice cream