Tasty food, food, reasonably pricedClean open kitchen. HOWEVER, the run out of have ENOUGH cooked food prepared. So instead of having you wait. They just put whatever food they want on your plate. Or the item will be missing from your order altogether. This has happened 4 times & it makes me ?.There is nothing worse than having your mouth watering for a missing food item.
When panda first open it was good and Fresh and it was a much nicer experience. It seems like management or workers has change and it not the same. Sometimes the rice taste old and hard ,portions size was once your money worth . Please get back to great customer service and fresh quality food...
Ordered a full entree and only received rice. When returning to the restaurant with the receipt and asking for a refund or the food we ordered, they did not believe us. We asked them to watch the video of our order being made and saw they messed up. They said we need to contact customer service because they were closing or come back tomorrow. This is not how you manage a restaurant or treat customers.
Garbage is what this place is. I paid $5.29 for the smallest entree I've ever seen, what the heck is the company that out of touch? Why serve something so small for that much money plus the food was barely warm. Yall need some better management.
Normally don't write reviews, but for the last 6 months or so this place has gone down the drain. Management or something needs to change, food is always cold like they don't have the food warmers on and anytime you ask for something that is cooking they are rude and usually say "it's done cooking when it's done", at this point I'd rather go to McDs and I haven't been to that place in 10+ years...
Not very friendly, many of their entrees we're missing and being cooked, the top half of my entree was cold...odd considering the usually add hot food on top of what was left from the previous dish. My husband drinks unsweetened tea, when he asked if they had any they did but put it in a flavored tea dispenser but never labeled it "unsweetened" and they laughed and carried on behind the counter when there was tables to be cleaned, floors to be swept...We we're very disappointed.
The chicken was mostly breading, and it was soft at that. The rice was undercooked, and the egg rolls taste like paper…….20$ wasted on food I can’t even eat….worst experience ever
They didn't have many vegetables, they don't even offer the veg side on their sign. Long line. Had to wait long time, because most workers are making the food. The one employee working the line would move around behind the counter, leaving the line unserviced for minutes at a time (other Pandas usually have several people working the line so you're in and out fast). But the food was good, as I expected, much better than Hibachi Express that I tried today.
Took my friend thru drive thru for lunch it was her first time eating here. I asked the girl for another minute so my friend could decide on what she wanted. The lady was so rude rushing us to order and there was no one behind us. Luckily I had already explained to my friend that the food was ok but the staff is really rude so we expected this to happen. This time the lady suggested we pull thru and come in or we could pull up and she would give up a paper menu and come back around. We ordered anyway just so my friend could try it but like she said she wouldn’t be back and that why I don’t frequent here. There are so many other places to go like chick- fil-a next door or Panera next door. Even McDonald’s next door staff are nicer. One star is too many.
I visited Panda Express on February 21, 2022 at the request of my oldest son. I typically park and go inside so that I can see the options and quickly select food items. However, due to being tired and ready to get home, I used the drive-thru. I attempted to place my son's order and the male voice that was taking the order stated, "we are out of that" after I selected one or two entree items. Next thing I knew, there was a female voice providing a list of all items that were available. I finished up my order and drove up to the pick up window. I inquired with the male about the way he responded while I placed my order. When I received my order, I handed the food items to my sons sitting in the back seat. As I prepared to drive off, a female came to the window and asked me if there was a problem with my order. I responded that there wasn't a problem but that I was giving my sons their food. I asked if this was a problem since there was no one behind me. The female responded, "Yes, it is". I got upset because at this point no one was behind me and I told the female that no one was behind me so it shouldn't matter. She replied' It does matter", then stared at me for a few minutes before walking away as the employees watched in the background. I called the Panda Express number on my receipt and asked for management...guess who I was connected with? The same female that was so rude to me at the drive-thru window. I knew it was her because I recalled her unique accent. I explained my issue and informed her that I would be contacting the corporate headquarter for Panda Express. The manager didn't offer any apology and attempted to justify her actions. Please beware of visiting this location. I have never heard of a drive-thru having an issue with a paying customer checking his/her food and giving food to passengers before driving off. Poor service and management!