The customer service at this location is horrible. This is location is always getting the order incorrect & the manager Charles doesn’t need his position. Someone from corporate needs to pop up at this location & you’ll see how the young staff here is operating.
The one time I visited, I didn’t order anything. After seeing the cashier take a credit card payment and promptly proceed to grab a pair of gloves to prepared food, he literally stretched the gloves with un-santized/unwashed hands and then put them on. It defeated the purpose of wearing gloves as he had just contaminated them. ??
So I consider myself still a Jimmy Johns newbie... I was first introduced to Jimmy Johns APPARENTLY when they had a seasonal special, the chicken wrap, which I got often. Today, I decided to stop in and get the chicken wrap, andddddd I didn't see "chicken wrap" anywhere on the menu, on the signs, so I ask the very abrupt cashier, "I am trying to find the chicken wrap". Cashier, "We don't sell chicken". Well of course I think, well of course you do, because I've purchased a chicken wrap several times... Well long story short, I am rushed through ordering a lettuce wrapped Italian meat something... I figure, I like the ingredients, can't go wrong with lettuce. Wrap was good, nothing spectacular that I can't get anywhere else...and with much better customer "some-service"! And I think I learned the cashier was "the manager".... This is where customer service, or lack there of, is headed....
Freaky slow. I usually order once a week delivery. Now they only have one driver at lunch. I live a mile from the store and work from home and can't go pick up. I'm waiting 40 minutes now since order said out for delivery. Don't tip until you receive your order. At this rate I hope I get my food by dinner.
This is my top JJ's to visit. At THIS location the food always fresh!
Clean restaurant, friendly staff and orders are done quick
I had a very bad experience did the service was horrible and the food was horrible very very very very very bad experience I would never go there please do not visit at one go to another store not a good experience
Clean restaurant, friendly staff and orders are done quick
There were four people working two of which were sitting down at a table and didn't get up until customers walked in it took over 7 minutes for me to get two number nines with extra onions extra sauce cut in half when I got home I had to number nine with no tomatoes not cut in half no extra onions or sauce and one sandwich was at least two inches longer than the other sandwich when I called to speak to a manager in regards to this he had a very nonchalant attitude and said well what do you want me to do about it I want you to replace my sandwiches because there's no tomatoes or extra onions or saw are not cut in half and one is clearly larger than the other I got tired of his attitude and let him know I will be speaking with his store manager in the morning good luck if you want to go there
Got a sandwich last night right befire closing so maybe that's why there was only 1 tin layer of ham on my sub!! Ate a section today and was so disappointed! I'm going to call today when they open. They are new to me but if this is how they make a sandwich regularly it's my last time! Basically a bread sandwich and that was hard on the bottom!