These new fried pickles are a horrible pathetic rip off. It doesn’t even come with pickles. They literally shaved the pickle off of the skin and just fried the skin. My box was more than 3/4 of just fried crumbs with a little bit of pickle skin.
Terrible experience! Not one to complain about food but I asked for Cajun dry rub and got this . Literally Cajun on one wing. And missing my other part of the order . This is ridiculous.
Always good. They fix your food exactly like you like. I get extra crispy fries or onion rings with my order. Loyalty points help save you money. ?
If I could give this establishment 0 stars and a U rating I would. The service is beyond subpar and I have never seen a restaurant in such chaos. I ordered my food online, arrived and there were at least 20 people in the lobby waiting for food (clue #1), I gave my name and order information, they had orders stacked all over the counter (clue 2), as customers frustrations were rising because no orders were given out, back kitchen cooks kept bringing more and more food out, piling up on the counter. Receipts and some of the prepared food fell on the floor. Not once did I see any employee throw the dropped food away and replace it. I was told by “general manager” Brandon that my order would be another 20 min. After waiting almost 45 min! Was not offered any apology. Needless to say. I got my money back and would never step foot in such a horrible establishment unless they completely change out mgmt/staff. I really hate that a neighborhood establishment is this bad! Go elsewhere for better service!
Ordered wings online. It said the order would be done in 20 minutes, and it was. The wings were some of the best flavored wings that I've ever had. No reason not to go back.
I ordered the Atomic wings and they were absolutely disgusting. There was not flavor except a spicy moldy lipstick taste. NEVER ORDER THOSE!!!
Horrible! It's a café/pub/bar /social house/billiard, I get it but it was the worst experience. Ever! I've eaten here a few times before, but I've always ordered pick-up. So that was fine. I had the bright idea to dine inside this time, and what a huge mistake! Ordered the turkey burger, no onions. What did I get a turkey burger on stale bread with onions. The fries were not only old but cold and saturated in grease. The jalapeno poppers were lukewarm and disgusting. The food tray was sticky the tables were dirty and the trash cans were filthy. It's a trash can, I get it. I'm certainly not expecting to eat off of a trash can, but I do expect them to be wiped down and clean. Along with the serving trays and tables. Had I have ordered pickup, I may have never noticed how bad the inside was. Wow! One positive, the customer service was decent. I'm not asking for much, just get the order right and clean up the place. If for no other reason do it because we are still in PANDEMIC!
First time having a bad experience , but I also noticed that the young lady that is normally there , wasn’t present today …called my order in …drove 30 minutes to get there because I ordered extra , extra, extra crispy wings . I get to the location and the food was still not ready. I waited an additional 30 min and the food still wasn’t ready. Once we asked for a refund , they then tried to say they were dropping some hot fries, but the young lady was chilling on her phone and not attentive to the orders . No she doesn’t cook the food but she can make sure the orders are moving . Why wouldn’t you know when to drop fries so that the wings and fries can come out hot together. Additionally , it was poor customer service and wasn’t as clean as it has been in the past. They need to get new management and customer service asap.
Worst Service I’ve Seen at this location we’ve been eating here since 2012. Whomever, cooking, working counter and running US CAFE at The East West Connector. Should be ashamed.. Slower, tables, dirty and The manager gave excuses versus resolution. Brandon Fenn he stated. The other staff who did not work on 12/28/2021- Tall guy and Counter clerk are The best…Fast Forward its 444pm my food, is hot and ImAt the US Cafe location on Spring Road: It’s far more Cleaner and better with far less management Excuses just add overall Faster and far Better Service.
Order at the counter with a big menu on the wall. There are pool tables and various seating arrangements inside and out. The wings are good the burgers are good, the fries are good.We like to stop by whenever we're on that side of town. Very convenient to the highway.