I spent more money in gas idling waiting in the drive thru. How hard is it to take a food order? I mean they want $15/hr but cant figure out bread, meat, bread.Edit 25 min. Where are they getting their employees, the funeral home?Edit almost an hour, literally. Got here before midnight and it's now 12:48. Yall need to close if this is how it is. Good lord
The lady in the drive thru window had a very nasty attitude about the food I wanted. She said she was a manager if that's true she need to choose another profession. I have been working in customer service over 30 years and I have NEVER treated a customer or TALKED to a customer in such a nasty way. Krystal please choose better people I do know there is shortages of people that don't want to work now but please don't just HIRE anyone. BIG THANKS to the guy that came to the window and correct the problem.
This location is a disaster! Every visit it’s something. This time, I pulled up to the speaker, was told off the rip it would be a 30 minute wait with ZERO cars in line. I said ok and proceeded to place my order. Apparently the guy was appalled at the fact that I said I would wait and advised AGAIN that it would be a 30 minute wait, in which I repeated AGAIN, saying ok. He obviate didn’t like that bc he never came back to the speaker to take my order and I sat for 10 minutes before driving off. Today is July 11th @ 10:11pm
Deserves 0 stars better staff is definitely needed seeing as the employees don’t even want to work, I came up here today and they were open but they had the open sign off to make it seem as if they were closed, the lid to my boyfriends cup had black stuff all over it and they rarely serve anything other than Krystals and fries customer service is very poor
This location is by far the worst managed location of any fast food restaurant that I have ever experienced.I moved into this area 3 months ago. During those three months, I have tried to visit on 5 different occasions, and not once did I actually get any food!Two times they were just closed, hours early, with people still in the building. Two other times I was told I could only order plain Krystals and the wait would be over 20 minutes. Tonight I was told that they only had a number 1 available. To clarify, they only had 1 number 1, 4 Krystals, available or else I would have to wait 20 minutes.There's absolutely no way that this location isn't hemorrhaging money. I would normally suggest a change in management, but honestly, with how many negative reviews now exist and the several very competent competitors less than 50 feet away, Krystals is probably better off just scrapping this location and selling the building. There's mo coming back from being this very bad for this very long.
Did not receive all of my items. 54$ worth of food Through Door dash. Told them it was all in the bag. Now how 2 Sundays was in a bag? 6 Puffs missing, Family fry, Tots & 2 Sundays. Noone picked up the phone. Door dash was no help. And what dash did give back will take 7 days. Wow!
0 stars if I could. Not sure how this location is even still in business. Today was my third time trying to go there for lunch. They seem to choose the people with the worst attitudes to answer the drive-thru. Today it was a young guy saying "yea just one minute" over and over for 10 minutes, before a woman's voice came on saying "What do you want?!" like I'd just barged in uninvited.It took over 15 MINUTES just for the truck at the front of the line to get their order. Car in front of me was there for 5 more minutes before me and a couple other people in line just left, so not sure how long it took for them to get their food. The employees at this location are bleeding Krystals money with their attitudes and laziness - but based on how many bad reviews for these same things they get, it seems no one really wants to fix the problem. Won't be surprised to see this location close before too long, since the parking lot is almost always empty besides employees smoking in their vehicles.
When you come to this store, it's important for you to change your mindset from a fast-food one to one of approaching an artisanal genius who is standing between you and excellent hamburgers. Change your expectations, and prepare for sacrifice of your time in exchange for these lovely items. Do not be surly, nor should you speak with a tone of entitlement. Have your money ready, put on an audiobook, and just relax. The food will be made for you and you will have a delicious meal in good time. One caveat is to please check your bag because the circle route to get back to the window could take you another hour.
Cam to this location a couple of days ago, no one was in the drive thru. Ordered a sackful, and it took me almost 30 minutes to get my order, I had to actually go inside the store to ask where was my order. The inside was filthy, all I got was “it was right here” which let me know it was just sitting there and people that came AFTER me was receiving their orders! The Krystal’s were very soggy and nasty, I wasted my $30.00, no I’m sorry for the wait, anything. This location is horrible, I’m sure nothing will be enforced to receive better service!
This restaurant deserves 0 stars! Cane here on a sunday evening, Open sign still lit, cars in line, and the employee states they are closed….I hope you fire your staff costing you money and working for a free dime on your clock while not serving customers, as it states you all are open!!!! Photos below