This location is terrible. I don't eat donuts but visited two weeks ago and ordered an iced coffee. I received HOT coffee in a plastic cup with a few rapidly melting cubes of ice in it. For which I was overcharged. Apparently the reader board at the drive thru has a host of incorrect prices which they refuse to honor at the window. Last night I attempted to try my luck at an iced coffee again. 2 hours before closing and the remark from the employee was "we aren't serving beverages anymore". Staff mostly consists of children who've had no formal customer service training. Not worth the headache even if you DO eat donuts.
this location off S.Cobb has some fresh donuts and their drive through is fast. they have you zooming theough that line quick. I use this location when i have a client ordeing decorated donuts added to their cake order. I get a regular glazed dozen then i start my decorating, who doesn't love a yummy Krispy Kreme donut. @pineapplecafecakery
Always out of original glazed when I go. Today try to get their double dozen for $14 deal and they couldn’t honor it because they didn’t have any glazed. They didn’t even offer to honor it for the berry glazed.A donut shop that doesn’t have glazed donuts ? Went to Dunkin’ Donuts right down the street and spent my money there.
Went to pick up free doughnuts for a 2022 high school graduate.Nice promotion!
Placed order in advance by three days, picked up as schedule, and the order is wrong. Ordered two dozen that included one glazed original and one custom mixed. Upon arrival the glazed dozen were ready but the other dozen was not and while waiting the employee filled the custom dozen and told me the order was accurate & complete.When I returned home I checked my custom dozen and only received 4 out 12 doughnuts that I actually ordered (2 chocolate iced filled and 2 jelly). The store employee at drive-thru without any notice or providing any options substituted more glazed original (even though I already had a dozen), cinnamon sugar (plain), and lemon filled (yuck) vs. cake batter, chocolate glazed, and strawberry iced. So I end up paying for doughnuts I did not order or want.I've already reached out to customer service who said they would review with the store, but I have not heard anything in weeks. The store is unreliable with online orders... sometimes they're ready, sometimes they're not. Sometimes they want you to pickup inside and other times drive-thru only. And many times what you order will not be what you receive.If you arrive early 6 AM-6:30 AM, good luck since they'll open when they feel like it and make you wait until they do. If you pick up in the evening after 9 PM expect the employees to be more concerned closing the store at 10 PM than taking care of their customers. Whether early morning or near closing hours this store regularly keeps as many lights off except the minimum so you can't tell if they are open or closed... easy to notice when you drive by them 2x a day. The store might look deserted and very dark, but they're actually open.Even though Krispy Kreme doughnuts are amazing, I would not recommend this location until service improves and management actually cares about their customers. Maybe if things improve on the next couple trips I'll update this rating in the future.
Who doesn't love the hot donuts now sign? It's the harbinger of delectable moments to come and that is what they're known for and good at.My praise sadly has to stop there. When it comes to assorted donuts the selection is slim and at least this particular location, the quality and availability of that selection is even worse. Order online or at the window, the problems remain. Order in the morning or evening and supply issues are the same.Today almost two hours after open I was met at the drive through with a speaker blaring in repeat "our store is currently closed please visit another location." When reaching the window I find out yet again that several of my assorted options I ordered are not available. I accepted substitutions, got home, and noticed the increasingly common cave of wonders filled donut. It had plenty of air but was almost devoid of any filling. Upon looking at the rest of my filled options they looked nearly identical. I'm hopeful that this is a training issue and not cost cutting. I'd be willing to pay a little more to have a selection that's actually available and correctly made.For now at least, I'd skip the assorted options at this location. Instead, download the app, and wait on that hot donuts now sign. If you've never had one, I promise it's worth it and it's what made them famous.
As a previous reviewer said this place sells day old donuts in the morning. Absolutely disgusting that I pay premium for a dozen donuts when you can go to a grocery store and get a dozen stale Krispy Kreme for cheaper than so called fresh donuts straight from the store. The hot sign will be on in the morning but in reality they reheat donuts from the previous night to get rid of stock to save money or maybe they are lazy to make the donuts in the morning. Just overall incredibly disappointing from Krispy Kreme. Haven't had this issue with other stores.
DO NOT go in the morning. I went to buy 4doz glazed for my students on Exam day. I even waited until they'd been open an hour so they'd have fresh donuts. NOPE everything in the store was a day old. The manager says they won't have fresh until 9am at the earliest. What kind of donut shop sells day old donuts at full price and has nothing fresh to sell in the morning???? My students will be seriously bummed and I'm furious that I went out of my way first thing in the morning to buy day old nasty donuts from the refrigerator!! Worst Krispy Kreme ever. I didn't discover they were stale until I left. The manager was polite and did offer a refund, but he doesn't understand why I care. He thinks day old refrigerated donuts are perfectly fine. So this is normal operations, not just a bad morning.
I guess this is the plastic piece from the fountain drinks and when I tried to bring it to their attention they denied that it came from the fountains drink. Well i didn't put it in there so where did it come from?
Well, what you can said about Krispy Kreme that is not known here in the South. They really are best! Especially when they are hot. Well I buy if they not hot, they are still tender and delicious.