We were in town for business and came to Rachael's without looking at the rating or reviews(which I rarely do) and had I done so we would have passed. We went in and it was after 9, the bar was louder than we really wanted so we decided to avoid it. There was a nicely dressed gentleman sitting there and asked if we were eating in and we said yes and he said the hostess would be back in a minute. The young lady came to seat us and when we asked to not sit in the bar area she had to "go see if there are any tables", she came back and sat us in the restaurant area where there was absolutely no one else sitting. We were given full menus to include a 4th of July(with extended hours) special menu. Our server came and advised us nicely that we were only allowed to have fried foods as the kitchen was closing down. So no pizza, no burgers, no sandwiches nothing. My friend after asking how big were the "jumbo wings" and told "oh they are really just regular size wings" decided on them. I ordered the "You're a Jerk shrimp" and Crispy Duck Wontons. My friend was pretty pleased as his wings were some of the largest we have seen lately, they were cooked perfectly and could have used more sauce but they were pretty good. My shrimp came out and I was surprised that there was only 5 medium sized fried shrimp with what looked like Thai chili sauce poured on top for $9.50(online menu says $8.50 but I am pretty sure it was $9.50). Next was the duck wontons, there was just 4 on the plate, if there was duck in there I couldn't tell and they were $8.50.The place just felt dirty to us, needs a good cleaning and an update. I will say that all of the staff were nice to us and we were waited on promptly and waited for nothing. I don't think we will go back
Don't waste your time. Their food is average (if you can even get it since the kitchen closes ridiculously early) and the waitstaff, while incredibly nice mostly, are slow and rarely check on tables. If you are able to get food (that isn't limited to fried foods only cuz the cooks leave early or don't come in at all) then prepare for the most loud, abnoxious meal with zero attention from the waitstaff until they want the bill paid. Do yourself a favor and eat something a step up from this level such as gas station sushi.
I wouldn't recommend anything at all about this place. A roach in the bathroom was the very worst part. The food was high priced and bland also took forever to get it after ordering. The place is terrible dirty inside and outside areas had napkins and trash even food crumbs swept into random piles. It is really just a bar.
The food was great but your hostess needs to improve her customer service skills! The hostess was a short, blonde young lady and she seemed a bit lost. However, the the tall purple haired young lady was much more helpful and I gave her a nice tip!
I love the ambiance in this restaurant. The servers are Awesome. The entire staff is Amazing. The steak, mashed potatoes and onion rings are delicious. Rachael's is the best kept secret in Savannah.
My family and I love this restaurant. We love the food, we love the feel of the place. It's family friendly, and that's important to us because we have kids!I wanted to say, Bless the staff at this place today. I commend them on the way they handled the pain in the butt customer. He obviously didn't read the menu, and missed that it was waffle fries with his meal on the menu, and was having major kittens about it! The staff was doing their best to soothe his hurt feelings over the restaurants audacity to serve waffle fries, and they handled it like the 5 star restaurant they are! Giving the best possible customer service ! Y'all are awesome!
I have to say this is one of my favorite restaurants in the Savanah area! I love the food, ambience, and the owner and her staff are amazing! Definitely a must-eat place in the area.PS - the Jerk Shrimp is probably the best app to start with. And if you're having a drink, definitely try the AGWA Bomb!
Met with friends. The serving sizes and menu choices are a little smaller than I remembered, but that is our world right now. Plenty to fill you up, and plenty of good choices. I had the reuben sandwich again - the waitress was very careful I did not get the one with cheese from my friend's identical order. I appreciate that kind of care, it does not always happen. Busy, short staffed, but good service in spite of all that. Good place to talk. I'm happy.
The food was terrific. Rachael's was not crowded. It was a very relaxed atmosphere with great service. Our server Lava is the BEST!!! I highly recommend Rachael's if your looking for good food and good music.
Friendly atmosphere & positive vibe fail to make up for mediocre pizza. Admittedly, expecting “good pizza” from a bar on the DEEP South Side of Savannah may be a bit of a stretch, but the menu claimed it was “award winning” & I was feeling frisky.Again, I don’t really know what I was expecting & was initially impressed with the presentation. The cheese & ingredients looked melted together similar to the way I did the first time I watched Avatar in an IMAX & the green from the Pesto was a “fun” twist.The first bite was LOADED with flavor & deserves high marks...but it was floppy. Flaccid may be a better word. While I certainly didn’t need four hours of firmness, even a modest amount would have been appreciated.The crust was crispy but I couldn’t bring myself to finish more than a slice & a half. It was SO greasy. I plan to toss the remainder in the skillet for lunch tomorrow.May have been better with a buzz, but sober it was only noteworthy for its appearance. Kind of like my Ex.