Staff was extremely rude and unprofessional! I was waiting with employees passing me left and right without even saying to hold on or they’d be right with me.
I come to this ice cream shop every week on my lunch break and usually get a small fresa drink ($4) & great service and pay with Apple pay. But today was a little different. I went in today ordered a small cone with ice cream from a female who has braces while on her AirPods holding a conversation. I politely asked her “ why doesn’t the cone have ice cream inside of it “ I don’t not want a empty cone with a scoop of ice cream Sitting on top .She looked at me , paused , and said no the cone doesn’t have ice cream inside of it and rolled her eyes .She then dumped the ice cream off the cone back into the container in the freezer and proceeded to help the next customer.I patiently waited for her to finish and then asked her for a cup instead of a cone .As She rung up my order , my total came to $4 .I told her I would pay with Apple pay as I always do when I come , she told me I can’t I have to spend $5 . I told her I always pay with Apple Pay and she responded telling me the girls who were here weren’t trained .I don’t have cash . So I told her forget it .She then said to me “ so first you make me waste a cone and now you make me waste a cup “Then got loud , aggressive and very unprofessional.I would suggest anyone thinking about going here to think twice .There are tons of OTHER great ice cream shops in norcross with great service !
This place sells Mexican snacks and ice cream that is homemade and delicious. I got the Ferrero ice cream,it is chocolate with the hazelnut Ferrero pieces mixed in,it is now my favorite. My husband got a duro,which he really enjoyed. The employees were helpful and nice,the store was clean. They have tables where you can sit. We will definitely come back.
Terrible..not original Mexican snacks. No tostitos for tostilokos and cant even get a regular strawberry rapado whithout nasty cream stuff in it. Waste of money.
I love how they treated me. I go at lease 3 times a month
We were here on Friday August 6th 2021 at 7:37. There is a sign that says store closes at 9pm and they weren't letting us in saying that the store closes early.
It was pretty slow. We got there around 6:00pm. 4 girls working there & weren’t very organized with who was coming in and leaving. One of them was rude when I was ordering like she didn’t want to take our orders or didn’t want to be there. The whole experience was bad, I should of went to the other store I saw that was 10 mins away from this one. If you want good ice cream or treats just find another one & don’t come to this one. It sucked.
It was pretty slow. We got there around 6:00pm. 4 girls working there & weren’t very organized with who was coming in and leaving. One of them was rude when I was ordering like she didn’t want to take our orders or didn’t want to be there. The whole experience was bad, I should of went to the other store I saw that was 10 mins away from this one. If you want good ice cream or treats just find another one & don’t come to this one. It sucked.
It was pretty slow. We got there around 6:00pm. 4 girls working there & weren’t very organized with who was coming in and leaving. One of them was rude when I was ordering like she didn’t want to take our orders or didn’t want to be there. The whole experience was bad, I should of went to the other store I saw that was 10 mins away from this one. If you want good ice cream or treats just find another one & don’t come to this one. It sucked.
They always overchargeWent twice and happened twiceCheck your receipt