It’s 7:18am and Kimberly has such a welcoming, positive, happy vibe. I literally left with her energy. Customer service is heavily lacking in today’s world so this experience really stood out. This is the BEST interaction that I’ve had with any Dunkin Donut. Kimberly, never change!Give her a raise! Give her a raise! Give her a raise!
I've never left a review before, but felt the need to after my experience this morning.Was yelled at at the window by the female manager at this location after my card declined. She asked what I wanted to do after some of the money had been taken out of my account. I asked if I could get a refund, and if not, just throw the coffee away (regular black coffee). She told me to go get the money and was very angry and hostile. It was SO humiliating having to look for cash in my car and her getting increasingly angrier with me.
I’ve been to this DD maybe 6 times and I can say with confidence that they NEVER get the orders right. It’s doesn’t matter how simple. Forget complex. I ordered a toasted wheat bagel with cream cheese and jelly. This morning through. The drive thru. They took so long to prepare the order and when it was ready it was just sitting on the counter waiting on someone to hand it to me. And of course as expected it’s not correct. How does cream cheese and jelly equate to strawberry cream cheese? Oh and of course no knife to apply the cream cheese to the bagel. I can’t. Either there are hearing challenges, language barriers or they just don’t care. Done waste your time going there. There is another DD approximately 3 mins away. It will save you time and headache.
I am updating this. Stopped by and used the drive thru to get a milk shake and was asked " why use the drive thru to order a milk shake?" I was a bit puzzled but took that as a sign to not frequent the location anymore. I drive down the street to Sara's donuts and they never ask me why I am spending money lol, and always greet me warmly when I come order.Old review belowI like to come here and get different drinks, I usually use the drive thru but going inside probably be quicker. Took some pictures of the strangers things promo poster for ice cream.
I went through drive-through and ordered some food. I had to go inside and plead my case as to why I deserved two jellies. I ordered two sandwiches and a hashbrown. I was told 1 little pack of jelly was all I got for free. I will never spend my money here again. On top of all of this, the food was nasty. 0 OUT OF 5 STARS!
I stopped coming here a few months ago, because some of the employees were hostile. It seem like they were unhappy working there. I understand that morning rushes can be difficult, and it may not be a dream job, but there is no need to be snappy at people. Everyone is fighting their own battles. I believe, your business would improve more if you moved some of your employees to another work station to not interact with customers too much. It's just a suggestion.
Such absolute terrible customer service! They may have remodeled the franchise but in no way have the people working here started to change how they treat customers. You either get argumentative and rude or incompetent and your order is wrong - on the weekends you get both. Sadly I will never return - this place is a joke! Corporate needs to be notified - just because you franchise a brand doesn’t mean you should operate like you created the brand - you didn’t you just purchased licensing.
It is 61 and sunny outside but you wouldn’t know it. It’s 83 and muggy inside. The heat was on full blast. I wanted to enjoy a coffee and get some work done but it was too hot to do. I propped open the door near me and you would have thought I was trying to hold up the place. “It’s so hot” - “the heat is off. Nothing can be done.” “Can you turn on the ac?” “Ac is broken”… nobody cares about the customer.
Went around lunch time so nothing crazy and wanted 3 donuts. Chocolate frosting donut? Out. Ok how about just a chocolate donut of any kind? Nothing. So they gave us a plain donut. Asked for bavarian or boston cream? Out. So I got offered a jelly donut. Lastly, order the advertised brownie batter donut new one for valentines day and they said ok (probably sick of offering us alternatives) and we got home and there was just a regular old fashioned donut in there. The donuts were good at least so not a 1 star.
Before this restaurant was completely a mess , but it was because was only 2 employee , so I decided no to come here anymore always mistaking , today after 8 months come here and they are getting better my orden was in 5 min with the correct thing , so yes this restaurant is getting good and fast ????