Look I'm not a big fan of taking jobs from people that needs the jobs, however I get that with recent situations that business have to evolve to continue to stay open. The problem is you forget about the small stuff that make people wanting to come back to you. At Steak and Shake they have replaced waitresses and waiters with kiosks that you order your food from. Which I get it as McDonald's been doing it for years in certain cities. However my problem with Steak and Shake at this location is once you order your food and take a seat there's no clean seats or tables. I legit had to go in the restroom and get several paper towels and put soap on it. Scrub the table for me and party to sit down. Not just me but several customers had to. The small stuff. This location really need to do better and still give their customers a clean place to enjoy their food.
I was so disgusted today at this Morrow, GA location. My friend and I decided to go inside and dine in. As I was given my order I went to get my beverage and the entire machine was FILTHY, it appears that it had not been CLEANED for quite some time. Looked like MOLD!!!? I asked for the manager and a young woman came to the counter, I asked her to come around and look at the beverage machine...she looks and says I'll have someone clean it up! I decided to go with the tea after that. My friend and I ate our food (fries NOT fresh!) and no one ever came out to clean the machine! I'd venture to guess they never will! The Sad thing is another customer pointed out they have a 100A score from the Health Department. Very concerning, interesting & scary!!!? I'd be careful eating there, chances ate other areas are also neglected . I for sure won't be going back to that location
The inside was closed off as the team was preparing for a catering event. This was a bit of a bummer bc we were on a road trip and wanted to use the restrooms on our stop. Upon going through the drive through they not only nailed our order, were very efficient, prompt and friendly but upon requesting to use said restrooms they very willingly let us use the facilities.Couldn't have asked for a better transaction. Decent burger and shake too!
DO NOT PLACE A CURBSIDE PICK-UP ORDER!!! I placed my order on the Steak n Shake app and waited over 30 minutes only to be told by the so called cook/manager that my order just come across his screen 5 minutes. Which I know was a bold face lie. I will have to stop doing business at this location. If you see my picture a shared of the grill says it all.
Horrible! I’m not even sure if what they served me was actual meat. It was flat, crisp, thin and see through. They also got our order wrong several times and they were out of dang near everything on the menu. Next time I want a burger I will just go to Cookout. Their line is always long but at least the food is fresh.
I've been wanting to go here for years but this experience wasn't what I thought. With dine in, nobody comes to take your order or even brings you your food or drink. While waiting on our food, a few peoples orders weren't even filled. The food was amazing though. I recommend just going through the drive thru if you go here but even the lines are long for that.
Restaurant wasn't clean soda station was nasty and out of stock. Mgr didn't change gloves final the order wasn't correct
I've been wanting to go here for years but this experience wasn't what I thought. With dine in, nobody comes to take your order or even brings you your food or drink. While waiting on our food, a few peoples orders weren't even filled. The food was amazing though. I recommend just going through the drive thru if you go here but even the lines are long for that.
Really enjoyed the new setup. Much more efficient. Food was hot, fresh and good. Just need to put someone in the dining area to keep tables clean. We had to clean our own.
The customer service here is beyond horrific. This place needs to be shut down and taken off the map. I have never dealt with such rude individuals before. When asking questions or even placing an order, they stare at you and talk down to you as if you're interrupting their day. For the few measly dollars yall get paid, you should have a better attitude and maybe JUST MAYBE, you would get a raise. Don't work there just because you need a job. You can go clean bathrooms and not have to deal with people, if you're not a people person. But don't EVER fix your face or lips to belittle someone that keeps your doors open.Horrible service. They take forever to even start taking your order for the food. Instead of placing orders in the drive-thru, they are on their phones eating burgers instead. I've been here since 2:15am. It's now 2:45 and I still haven't seen my food yet.