THIS particular place is experiencing worker shortages and it really impacts the service AND picking up an order. Took almost 1/2 hour to get our food. I'm pretty sure I've NEVER waited that long at any other Panera.
Not a lot of food in stock and it was a mess. Disinterested staff that were unhelpful and unfriendly. Overpriced food that was just “meh.” I used to really enjoy eating at Panera and it just feels like it has gone downhill.
Always come here for breakfast wrap and coffee after my ortho appointments...conveniently located across the street! They always have my order ready in a timely manner and the tall girl that works in the kitchen is top notch service! Today the ladies at the counter were so courteous in assisting an elderly group on the patio as well. Will keep coming here for my morning indulgence!
I placed an online order at the Marietta location at 5pm, the app said it would be ready for pickup at 6pm. I received a phone call from the manager, Charles, at 5:40pm telling me that he needed to go over my order since it was so large because they were out of a lot of stuff and then I asked if they had started on our order and he said no, that he had just received it…but my receipt that he handed me said my order was received at 5:01pm…anyway, I finally get my order at 6:10pm and I was missing like 7 things from my order. I am not the one to write a bad review, but he was very rude on the phone and condescending in the way he spoke to me on the phone. It is not 6:30pm and I am having to wait for the rest of my order. This is ridiculous.
I recently did a delivery order with door dash. My order was incorrect. I called the store and spoke to Chevonne. She was amazing! Not only was she polite and efficient. She refunded my order and asked me to stop by whenever for a free lunch. I met her today and her spirit and attitude is speechless. Keep up the great work! You definitely have a loyal customer with me thanks to Chevonne.
Food is good great customer service
this specific panera looks incredibly run down.. seat fabric ripped, almost every fountain drink is missing, low on stock for cups and lids. not to mention the food took forever to run out and seems completely unorganized.. i used to love going to this panera growing up but it’s gone completely down hill. don’t waste your time coming to this one
I’ve gone to this Panera many times. The bathroom is clean, but it can sometimes be a long wait to get food. The fast lane is also incorrect about desserts most of the time. On the bright side the employees are really nice and respectful.
The Mac& cheese was the best I ever ate!!
IF YOURE IN THE AREA, Drive the extra few minutes to the one off of Barrett PKWY.You’re literally a bread company but you’re out of bread in the middle of the day…rude staff, can’t get order correct-attitude when you ask them to correct it. Fifth time in a row. It’s been like this over a 3 month span. I’ll be going to a different Panera from now on.