I am SO tired of going to this store and getting spoiled/old almond milk. These lil young kids is working in there, making the juices/milks and then probably putting a later date on it so they don’t have to make any new ones. It’s ridiculous because the milks are not cheap. Guess I’ll be going to the one on Dallas Hwy from now on…… then I paid for my milks and the cashier walks off in the middle of the transaction.
I don’t know if this store just entirely prioritizes to go orders, but I finally came to realize it’s just the way this place is run. I hate leaving anything but 5 star reviews, but after five 3 star experiences I had to leave a review. For one, this place is unbelievably slow considering the simplicity of many of the food items. 30 minutes for cold and burnt almond butter toast? This is typical. Today, it was as if someone threw an entire handful of cinnamon in our $10 smoothie. It was literally inedible it was so spicy. Also half blended with huge chunks of frozen banana in it. Obviously not following any sort of planned recipe. I understand labor shortages but today we had 3 employees just barely manage to get toast out in 30 mins. It’s a bummer because I love the idea of the whole menu they offer, but this store is the worst. Leaving three stars because I’ve never met any overly unfriendly staff and at least 75% of the time the food is good. Just very slow service and hit or miss on food.
I visited this location last night at 7:30 pm. Kate( if that is her real name), had the worst customer service that I have ever experienced at this particular location. She did not greet me and barely looked me in my eyes and had a horrible attitude. She had three customers waiting for their orders so maybe she was stressed?I was indecisive so I hoped that gave her time to get caught up. I made fun of my indecisiveness and told her that I hope that it helped her to get caught up. She rolled her eyes and walked away. Not one time did she display a smile or good customer service to any one of the customers waiting. Two customers said thank you to her and walked out of the door discussing her bad attitude.Although she did not display friendly behavior to the customers in the store, I overheard laughter from Kate and the other employee in the back. I finally received my order and honestly I was almost afraid to consume it.My hope is that the owner extends customer service training to this young lady. We all have bad experiences lead to a loss of business. She certainly made me not trust the preparation of my food. I want to feel good about the places that I choose to support. I certainly understand being tired and having a bad day but Kate’s service was unacceptable.Kate:Greet customers with a smile even if you have had a bad day. Maybe it will assist you with getting through a tough momentIf a customer is indecisive, provide some recommendationsThank your customer for their patienceThank your customers for their business as they are leavingNever roll your eyesIf you don’t like your job, re-evaluate why you are there but don’t make someone else’s experience miserable because you are having a bad day.Re-evaluate why you are in a job that you hateWould you want to eat food prepared by someone who rolls there eyes and have a bad attitude?
1. Ordered a latte with light ice and the cup wasn't even full. So since I don't want to pay for diluted coffee (ice is literally water), they skimp on the rest of the drink.2. Ordered a quinoa bowl but they provided zero utensils. Not even a napkin. I'd assume it's because they care about the environment but the plastic straw they provided disproves that theory. Seems more like the lack of common sense, logic and customer service is the fault.So basically I got 3/4 of a drink that I paid full price for and I have a whole bowl of food that I can't even eat. Literally ordered this as my meal for the day since I am working 12 long hours. Guess I have to either eat with my hands like a racoon or throw this food out. Either way, 100% disappointed and will NEVER order from this place again. Complete waste of $30.Update: I tried to call the restaurant at 7:45pm to see if the delivery guy could come back for a utensil but apparently this place doesn't answer phone calls (why have a phone number?). So after no luck with contacting them, searching my vehicle or begging random customers at my job for some form of utensil to eat my meal with, I was able to fold a small piece of cardboard and use it as a shovel. Not sure if the food is good since it all tastes like this cardboard, but at least I was able to somehow eat something.
Very tasty. Over-priced.
Shena Zellars is a fraud. I’ve been to this location multiple times and the customer service is outstanding! If anybody ever wants to do their research, just know that Shena Zellars is consistent complainer and and likes to make people feel bad probably because she is totally and completely unhappy with herself and her current lifestyle. I’m actually surprised that she knows what grass actually tastes like. She must be grazing land in her neighborhood to know about how grass Tastes. She doesn’t know who she is. Is she a goat or human? That is the question!!
Went to this location the cashier made our smoothies and got the smoothies mixed up with the ingredients once I told her that mine taste nothing like what was on the menu she told me that I was wrong and it was correct. I decided not to make a big deal about it and just keep the smoothie the way it was and at some stuff to it once I got home to make it taste better and not like grass but then once we got our salad I begin to eat my salad just to notice a bug in my salad I am very disappointed spending $65 at this location and the customer service was not up to par will not be visiting this location ever again
I'm only giving 3 stars because while my mushroom coffee iced latte tasted great, my daughter got a tropical smoothie that didn't taste that great and when I asked if they had anything to sweeten it up a bit because it didn't taste that great, they told me they had honey but they would have to charge me for another smoothie and it seemed like the guy just didn't want to be helpful at all. What ever happened to friendly customer service? Had they made it taste good in the first place, I wouldn't have had to ask.
Yummy smoothies, humus and wraps!
I ordered the $14 poke bowl thinking it would be top quality for the price, but was disappointed. The portion size was small and the fish smelled fishy and definitely didn't taste fresh. Service also wasn't that great as it took a while for anyone to even speak to me. They seemed pretty disorganized.