Monday I ordered lunch . Sandwich was 18 bucks for the add ons that I wanted. Got home to find nothing that I paid extra for on my sandwich. Called the store . Spoke with the GM who was very nice and professional. She told me to come back anytime for a remake! Called today for a remake. Told them I’d come get it around 2:30 ish. Due to my sons appointment lasting a little too long I got there later than expected. When I arrived I was greeted by FANNIE. Who stated my sandwich had been sitting too long and she will have them remake it . I appreciated her for that. Got home to find my sandwich still incorrect. I called there and asked for the GM. FANNIE stated she was the shift manager for tonight. I began explaining to her how my sandwich was incorrect. She asked what was wrong, I said I paid for extra meat and it’s not on here, banana peppers, and black olives. She rudely said “ well I watched them put extra meat on there so that is on there” I said ok my other toppings aren’t. She then rudely said “ well the only thing you can do is come get another one” I came back for a 3rd time for a remake. She was very rude and unprofessional in the store in front of the other customers and put them in our conversation asking them about our phone conversation ( how unprofessional)! I get my sandwich, get home. Guess what???? Still wrong!!!!! No bacon. The club comes with bacon. At this point I called corporate and went back for a 4th time this time requesting my money back which she only tried to give me 7$ back and my sandwich with taxes was $18.17!!!!!!!! As I walked to the door the whole team from tonight May 25th 2022 began laughing and saying things. See it’s too much horse play!!! If they would stop playing so much and read the damn tickets this could have been avoided. Being a loyal customer to Firehouse after so many years and always donating on top of my order has come to an end!!! I will tell all of my friends on social media as well as my co workers from Geico to not order from this location ever again! This was my absolute worst experience EVER!!!!!!! I am highly disappointed!!!! I plan to call the better business bureau tomorrow on Ms FANNIE (WITH AN IE instead of a Y in her voice) smdh!
This has been one of my favorite Friday lunch spots over the last several years. Service was very poor today at lunch. Long wait and once I got the sandwich was sloppily prepared. For a $13 sandwich I was very disappointed. Our lunch group put them on probation and will not be back for a long time
We went at almost 2 in the afternoon, not a ton of people. It took more than 20 min for us to receive our sandwiches.
The sandwiches were excellent, and the. GM was awesome. Very professional and keeps her ship tight.
No complaints- good food - I'm like Joey- I like sandwiches...
Zarin, on Riverside Dr. Took my order, she was rude when I came to drive thru window to get my order, she messed my order up, I didn't get my order and she didn't come back to the window so I correct my order, was not busy.
Great, friendly staff. Delicious food.
I had the Italian sub and the birthday cake white macadamia nut cookies delicious.. No complaints whatsoever???
People were friendly. Prices were up there but worth every penny.
Staff was welcoming and very friendly. Food was great!