Took 45 minutes to get through the drive through the parking lot was totally chaotic because they have it set up like a bunch of amateurs and then of course they got the order wrong. WORST ONE EVER
We were passing through and wanted some chick-fil-a and we were greeted to the most rude service that we could get the person on headset, just kept asking "was that it" without hearing what we wanted. Our order was missing a couple of items and it seemed like they didn't care when we asked for our correct items.
5/25/22 @ 7:10 pm I arrived at the Zebulon location to pick up two mobile orders. one placed by me and another a classmate. my order was 35.82, unfortunately the $35 in gift cards I received from my mom for my birthday could not be applied because the total exceeded the balance by .82 cents. The first employee was unsure how to apply it and she referred me to the next person. I asked him and was told I would be taken care of at the window. I received my food and for the 3rd time asked to apply the funds on my chick-fil-a account to my order. -At this point you may think it silly I am even going through all this trouble, but I am a college student unable to work. The only reason I chose to eat at chick-fil-a was because I had money on my account that I could use to place an order.-unfortunately the employee again was unsure how to apply my gift card to my order. She attempted to make the correction, but inadvertently refunded my classmate's order to their card and instead charged it to my account with the gift cards my mom had given me. After a few minutes of trying to figure things out, Jonathan (manager) came to the window and without inquiring about the situation, abruptly said "you should not have waited until the last minute to ask to have this done, you are holding up the line and need to pull forward and leave." I was a little taken aback because I know that if I would have been anyone other than a college student, I would have been treated with a little more respect. I don't normally leave bad feedback, but I decided to call chick fil a cares customer service on my way home to express my concerns. After speaking with Sebastian, who was very apologetic, I was assured the situation would be resolved and that I would be refunded the order of $9.44 that had wrongfully been charged to my account. A few days went by and I never received any form of communication, so I called cares customer service again to inform them I had not heard from anyone at the Zebulon location. The following day I was contacted by Renee (local cares person) who was again very apologetic and ensured me this was not "the chick-fil-a way" and that Jonathan had been spoken too regarding the situation. I asked her about the refund of an order that was not mine and was told she was unsure, but could ask the site director (manager). Several days went by with no resolution. I called them multiple times asking for return calls to no avail. After calling and finally getting to speak to Renee several days later she told me that because I had picked up the food for the other person and that because the other person had received the refund, I would be responsible for getting the $9.44 from them. I informed her that I was just a classmate and that I did not feel like it should be my responsibility to track them down and ask them for money considering it was not my mistake. She kept pushing back saying nothing could be done, but I still insisted on having the refund applied to my account; she said she would have to speak with Kreg her operator (owner). Several more days went by without a call. I decided to call again and was told she had been sent home sick that day, so I instead spoke to Sean (manager) who listened to my situation, was very apologetic, and agreed to refund the order that had been wrongfully charged to my account, however, he was not able to access my order and would need to wait for Renee to return, so I agreed. Several days went by with no response or update, so I called and asked to speak with Renee to see if she had been able to speak with Sean. She returned my call days later reiterating everything she had stated in our previous conversation and that it was my responsibility to get the $9.44 from the classmate. I again told her I did not feel comfortable doing that especially since it was not my mistake... Now a month later, I have not received the call from Kreg, as I was told I would be receiving. I am very displeased with the lack of respect and professionalism and blatant disregard of responsibility for
Manager at this location just refused to serve our family of five because we entered the parking lot the wrong way on a road trip. What a shame to CFA’s typical reputation of welcoming service. Never met someone so grumpy at CFA.
I get the market salad everyday. (Literally) I went to this location for a week straight and each time the salad was small. Like 3/4 blue cheese crumbles, a littlebit of chicken and the are strawberries cut TINY. Can you PLEASE put more lettuce etc. in the salads! I drive to the Eisenhower location now when I want my salad, because they make theirs plentiful. I haven't had a problem with the other items from here though. 3 stars for their barely there salads.
The lady with glasses and curly hair I think she might be manager was so nice and welcoming. Also all stuff was good. Food came in hot and fast.and also offered complimentary coffee:) but even if they did not still it is a good place to eat.
Me and my family love this location! Me and my family went though and had an order taker who looks to be having a bad day she stood beside our car didn’t say she was there to take our order or anything she was so rude; I talked to a manger who was outside (not to get the girl in trouble) but just to be aware of her situation he said “it’s her second day” anddddd she had on a team lead shirt so she’s been there for a while maybe at a different location but she knows how a drive through is suppose to be ran! He just brushed it off.. I have NEVER been at a CFA that didn’t take a customer’s input seriously…..
I'm not dining inside if I have to wait on myself. I will not order my food from my phone.We waited 10 minutes and no one spoke or came to take our order.The mobile app ordering is just as bad.Surprisingly the Catering section is great.
I went to Chick fil a on zebulon rd today.... Horrible experience !!! I was trying to redeem 2 large mac and cheese that I was told by the young lady at that location. I tried to explain to the director at the window... Honestly Chick fil a if I was working there I would have fired him on the spot. When I got to the window I said hey how are you...No acknowledgement no nothing just what did you have.. then starts drilling me about 2 large mac and cheese....Really guys horrible experience.... Needless to say they would not honor what the lady told me their response was she is 16... WTH .... I really hope some one see this I mean hire ups not the director at this location because he is horrible.... Don't just assume black people are lying and trying to steal... you lost my business!!
Caleb, in the drive through on 3/16 around 7pm…. Gave us such a pleasant friendly respectful experience! He new the products and he made us feel great for choosing chick-fil-a …. Hope the managers recognize his talent ?